Informática e Sistemas de Informação | Artigos em revistas internacionais / Papers in international journals
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- Accessible options for deaf people in e-Learning platforms: technology solutions for sign language translationPublication . Martins, Paulo; Rodrigues, Henrique; Rocha, Tânia; Francisco, Manuela; Morgado, Leonel
- Adopting ISO 20022: opportunities, challenges, and success factors for corporations in payment processingPublication . Constantino, João; São Mamede, Henrique; Silva, Miguel Mira daThis research explores the adoption of ISO 20022, a standard that corporations can leverage to instruct payments to their partner financial institutions. Due to the complexity and case-specific variables involved, the adoption process may be complex and require significant effort from financial institutions and customers over an extended period. This research analyzes the opportunities and challenges for corporate users posed by ISO 20022 and identifies the success factors that must be considered during the adoption process. The research key findings indicate that an implementation approach incorporating flexibility, custom extensions, the use of a markup language for creating and managing messages, pilot testing, and user feedback can be an effective adoption model for ISO 20022. Design Science Research Methodology is employed in designing, building, and evaluating a solution proposal to develop a structured, customized, and flexible solution complying with the ever-changing requirements and landscape. This research contributes to the payment processing field by providing a comprehensive adoption model for ISO 20022 that considers critical factors and challenges. The proposed customized and flexible solution can assist corporations in successfully adopting ISO 20022 and contribute to creating a common language and model for payment data worldwide. The initiative's success depends on the effective adoption by all players, including corporations.
- Advanced persistent threats campaigns and attributionPublication . Brandão, Pedro; São Mamede, Henrique; Correia, MiguelThe main objective of this study is to carry out a systematic review of the literature regarding Advanced Persistent Threats (A.P.T.) and A.P.T. Campaigns. The work is focused on campaigns with geographical origin in China and for this reason, the main A.P.T. campaigns from that region are analyzed. All types of documentation were used for the systematic literature review, including gray literature, such as reports from official and government agencies. The Attribution is one of the most important parts of the APT problem, this study tries to demonstrate that it was possible to make the Attribution in relation to certain Groups in China, groups that attacked many western countries via APT. The problem to be solved is to Assign these Groups, that is, to know who are the authors of the APT. The scope of work is specifically the APT attacks and their possible origin in China.
- Ambientes de aprendizagem imersivosPublication . Morgado, LeonelOs ambientes de aprendizagem imersivos são espaços onde se coocorrem dois fenómenos complexos: a aprendizagem e a imersão, levantando dificuldades de interpretação e, consequentemente, da liberdade de decisão dos participantes para sua orquestração pedagógica ou de aprendizagem. Neste trabalho apresenta-se uma conceptualização teórica que combina estes fenómenos, com o objetivo de contribuir para a resolução deste problema. Demonstra-se através de cinco casos como esta conceptualização permite novas formas de interpretar e analisar a aprendizagem, para dessa forma concretizar o potencial de impacte sobre a orquestração pedagógica e a regulação da aprendizagem.
- Artificial intelligence applied to potential assessment and talent identification in an organisational contextPublication . França, Tiago Jacob Fernandes; São Mamede, Henrique; Barroso, João Manuel Pereira; Santos, Vítor Manuel Pereira Duarte dosOur study provides valuable insights into the relationship between artificial intelligence (AI) and Human Resource Management (HRM). Using a systematic literature review and the PRISMA statement, we have minimised bias and ensured reliable findings. Our comprehensive synthesis of the included studies, along with a bibliometric analysis of articles, journals, indexes, authors' affiliations, citations, keyword co-occurrences, and co-authorship analysis, has produced robust results. The discussion of our findings focuses on key areas of interest, such as AI and Talent, AI Bias, Ethics and Law, and their impact on Human Resource (HR) management. Our research highlights the recognition by organisations of the importance of talent management in achieving a competitive advantage as higher-level skills become increasingly necessary. Although some HR managers have adopted AI technology for talent acquisition, our study reveals that there is still room for improvement. Our study is in line with previous research that acknowledges the potential for AI to revolutionise HR management and the future of work. Our findings emphasise the need for HR managers to be proactive in embracing technology and bridging the technological, human, societal, and governmental gaps. Our study contributes to the growing body of knowledge on AI and HR management, providing essential insights and recommendations for future research. The importance of our study lies in its focus on the role of HR in promoting the benefits of AI-based applications, thereby creating a larger body of knowledge from an organisational perspective.
- Assessment of organizational readiness for digital transformation in SMEsPublication . Silva, Rui Pedro; Saraiva, Célia; São Mamede, HenriqueFinding the right strategy enabled by a solid digital transformation is a key challenge that Small and Medium Enterprises face. With a high number of transformations that fail, there is a significant investment in research to identify critical factors that ultimately drive a more successful journey, and at the same time, quite a few different models to assess the digital transformation maturity. There is, however, a gap in assessing how ready a SME is, to successfully embrace the transformation, and an even bigger gap in assessing it from employee’s perspective. This work is proposing a model to assess that readiness. The organizational readiness assessment aims to enable SMEs to better understand the foundations that need to be set, to successfully deliver the transformation. A user-friendly model that assesses the non-technological aspects of an organization, from the employee ́s perspective, indicating the clear gaps that ultimately might negatively impact the future of the organization when digitally transforming.
- Authoring game-based learning activities that are manageable by teachersPublication . Cardoso, Pedro; Morgado, Leonel; Coelho, AntónioThe great ambition of using games as the cornerstone of education is hindered by its associated teaching workload. The BEACONING project developed a framework based on an authoring tool for gamified lesson paths, which has been rolled-out in large scale across Europe. It includes stages for planning game-based educational activities, plus their deployment, monitoring, and assessment. Games are great tools for learning and as such many teachers wish to employ them in their teaching practices. Notwithstanding, using games in education is hard. It is hard to plan the time and the teachers’ tasks; the students’ activities; to keep track of what each student is doing; to assess and provide feedback, and so on – and all these obstacles encumber and limit educational adoption of games [1]. The BEACONING project [L1] acknowledges this and created the concept of a gamified lesson path [2], by linking game plots (the narrative and level design) provided by game development companies with educational activities within a triadic assessment model [3]. Using an authoring tool developed at INESC TEC (Figure 1), a learning designer creates a gamified lesson path by selecting a game plot, linking learning activities structured as missions and quests into it, and finally by associating those activities with specific learning goals and challenges (mini-games). Learning designers are either experts at creating educational content, within companies and organisations, or teachers with training in this area. By selecting a gamified lesson path, teachers can automatically deploy games to their students, adapting them to specific individual requirements. Not only students receive the games as part of educational activities from their teachers, but this deployment is also linked to the learning management platforms: teachers can track which students have not yet started learning within a gamified lesson plan, which ones are currently amidst it and where, and which students have finished it and how. Students can also track which teachers and courses have assigned them gamified lesson plans, and how they are progressing in each. All of this linking is done via anonymization, using the BEACONING platform as middleware, so that gaming companies can deploy games to individual students over the Web without actually knowing who each student is: individual details are kept within the learning management system and retrieved directly by the game on students’ smartphones, without being sent to the companies or even to the middleware. BEACONING provides each student’s game with information on the actual web call to retrieve information such as player names, but this transit of information occurs solely between the student’s smartphone and the school’s learning management system. By using BEACONING to track students’ progress, teachers can better manage their time and effort allocation when employing videogames in school, thus reducing their workload and empowering them to use these as a reliable and regular pedagogic approach “anytime and anywhere”. This authoring and deployment pipeline have now been successfully rolled out in large-scale testing across Europe (Figure 2) [L2]. BEACONING’s prototype and authoring pipeline approach holds the potential for application in many other non-traditional learning activities. Beyond gaming, we are exploring and expanding this approach to enable widespread deployment of active learning, location-based learning, immersive environments, outdoor activities, and more.
- Best practices for business process automation description: a case studyPublication . Silvares, Catarina; São Mamede, Henrique; Costa, JoãoOrganizations in competitive, regulated environments must enhance business processes for efficiency, quality, and compliance while minimizing risks and costs. Process automation solutions play a vital role in achieving these goals, though the variety of tool descriptions creates challenges for compatibility and interoperability. This hinders innovation and competitiveness. The adoption of standard specifications or widely accepted best practices for automation descriptions offers a solution. This research aims to identify a set of best practices to guide process-oriented organizations in evaluating their current automation practices, ensuring alignment and fostering improvements in business process automation.
- BHiveSense: sn integrated information system architecture for sustainable remote monitoring and management of apiaries based on IoT and microservicesPublication . Cota, Duarte; Martins, José; São Mamede, Henrique; Branco, Frederico; Martins, JoséPrecision Beekeeping, a field of Precision Agriculture, is an apiary management strategy based on monitoring honeybee colonies to promote more sustainable resource usage and maximise productivity. The approach related to Precision Beekeeping is based on methodologies to mitigate the stress associated with human intervention in the colonies and the waste of resources. These goals are achieved by supporting the intervention and managing the beekeeper’s timely and appropriate action at the colony’s level. In recent years, the growth of IoT (Internet-of-Things) in Precision Agriculture has spurred several proposals to contribute to the paradigm of Precision Beekeeping, built on different technical concepts and with different production costs. This work proposes and describes an information systems architecture concept named BHiveSense, based on IoT and microservices, and different artefacts to demonstrate its concept: (1) a low-cost COTS (Commercial Off-The-Shelf) hive sensing prototype, (2) a REST backend API, (3) a Web application, and (4) a Mobile application. This project delivers a solution for a more integrated and sustainable beekeeping activity. Our approach stresses that by adopting microservices and a REST architecture, it is possible to deal with long-standing problems concerning interoperability, scalability, agility, and maintenance issues, delivering an efficient beehive monitoring system.
- A bot spooler architecture to integrate virtual worlds with e-learning management systems for corporate trainingPublication . Morgado, Leonel; Paredes, Hugo; Fonseca, Benjamim; Martins, Paulo; Almeida, Álvaro; Vilela, Andreas; Peixinho, Filipe; Santos, ArnaldoJoining efforts of academic and corporate teams, we developed an integration architecture - MULTIS - that enables corporate e-learning managers to use a Learning Management System (LMS) for management of educational activities in virtual worlds. This architecture was then implemented for the Formare LMS. In this paper we present this architecture and concretizations of its implementation for the Second Life Grid/OpenSimulator virtual world platforms. Current systems are focused on activities managed by individual trainers, rather than groups of trainers and large numbers of trainees: they focus on providing the LMS with information about educational activities taking place in a virtual world and/or being able to access within the virtual world some of the information stored in the LMS, and disregard the streamlining of activity setup and data collection in multi-trainer contexts, among other administrative issues. This architecture aims to overcome the limitations of existing systems for organizational management of corporate e-learning activities.