Best practices for business process automation description: a case study

Silvares, Catarina; Costa, João; São Mamede, Henrique

http://hdl.handle.net/10400.2/19470

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Authors

Silvares, Catarina

Costa, João

São Mamede, Henrique

Abstract(s)

Organizations in competitive, regulated environments must enhance business processes for efficiency, quality, and compliance while minimizing risks and costs. Process automation solutions play a vital role in achieving these goals, though the variety of tool descriptions creates challenges for compatibility and interoperability. This hinders innovation and competitiveness. The adoption of standard specifications or widely accepted best practices for automation descriptions offers a solution. This research aims to identify a set of best practices to guide process-oriented organizations in evaluating their current automation practices, ensuring alignment and fostering improvements in business process automation.

Keywords

Business Process Automation BPA RPA Business Process Management Interoperability Standard

URI

http://hdl.handle.net/10400.2/19470

Citation

Silvares, C., São Mamede, H., & Costa, J. (2024). Best practices for business process automation description–a case study. Enterprise Information Systems, 18(10), 2400474.