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- Proposal of a framework for adaptive serious games using design science research methodologyPublication . Pistono, Alvaro; Santos, Arnaldo; Batista, RicardoGames with purposes beyond entertainment, the so-called serious games, have been useful tools in professional training, especially in engaging participants. However, their evaluation and, also, their adaptable characteristics to different scenarios, audiences and contexts remain challenges. This paper examines the application of serious games in professional training, their results and adaptable ways to achieve certain goals. Using the Design Science Research (DSR) methodology, a framework was built to develop and evaluate serious games to improve user experience, learning outcomes, knowledge transfer to work situations, and the application of the skills practised in the game in real professional settings. At this stage, the investigation presents a framework regarding the triangulation of data collected from a systematic literature review, focus groups and interviews. Following the DSR methodology, the next steps of this investigation, listed at the end of the paper, are the demonstration of the framework in serious game development and the evaluation and validation of this artefact.
- Framework for pedagogical training of trainers in digital content for self-learning (e-Contents)Publication . Santos, Arnaldo; Moreira, Lúcia de Freitas; Silva, Paula Alexandra Valente daThe main objective of continuing education for trainers is to promote the updating, improvement, and acquisition of new didactic and pedagogical skills that cover different fields of action, namely the design, development, and implementation of training programs in the field of research and experimentation of new approaches and methodologies applied to diversified audiences and contexts, especially in e-Learning and b-Learning environments. To fulfill these competencies, the IEFP National Centre for Trainer Qualification (CNQF), besides managing and coordinating the training and certification system for trainers in Portugal, has been developing a modular structure for the Initial Pedagogical Training of Trainers and the Continuous Pedagogical Training of the Distance Trainer (e-Trainer) to contribute to the acquisition and development of pedagogical and technical competences of trainers that will contribute to raising the standards of quality of the training provided. Technological innovation and evolution launch new challenges to Trainers requiring a great effort to adapt and master both from the point of view of pedagogical models and communication processes in learning environments and digital content. This new Continuous Pedagogical Training Referential in Digital Content for Self-Learning (e-Content) was designed in this context. It explores the pedagogical and technological dimensions of producing digital content for distance learning environments. This article presents the fundamentals of this framework, its application, and validation in a case study supported by two e-Content training courses. With this case study and in a perspective of continuous improvement, we intend to understand how the modular structure of the adopted framework influences the results obtained by the trainees of the e-Content training courses and their degree of satisfaction.
- Theoria: cultura e civilização. Anexos/sebentas (parte I)Publication . Franco, José Eduardo; Santos, ArnaldoNa Introdução ao exemplar da Sebenta de 1970, simples fotocópia do de 1966/67 lido e corrigido pelo Padre Manuel Antunes, ficou explicitado o essencial sobre a génese dos apontamentos que, desde o início do seu magistério, deram corpo às sebentas da cadeira de História da Cultura Clássica. Mas, embora estes dois testemunhos gozem da indiscutível autoridade de terem sido revistos pelo Professor, não representam, todavia, mais do que o resultado do seu magistério oral, não sendo de modo algum uma obra escrita por ele próprio. Menos autorizadas, por se desconhecer qualquer exemplar que contenha correcções atribuíveis inequivocamente ao Padre Manuel Antunes, mas igualmente valiosas pela sua anterioridade em relação à versão de 1966/67, são mais seis sebentas ou partes de sebentas da cadeira de História da Cultura Clássica e uma de História da Civilização Romana.
- Personalization of content selection in an enterprise LMSPublication . Aplugi, Glória; Santos, ArnaldoGames with purposes beyond entertainment, the so-called serious games, have been useful tools in professional training, especially in engaging participants. However, their evaluation and, also, their adaptable characteristics to different scenarios, audiences and contexts remain challenges. This paper examines the application of serious games in professional training, their results and adaptable ways to achieve certain goals. Using the Design Science Research (DSR) methodology, a framework was built to develop and evaluate serious games to improve user experience, learning outcomes, knowledge transfer to work situations, and the application of the skills practised in the game in real professional settings. At this stage, the investigation presents a framework regarding the triangulation of data collected from a systematic literature review, focus groups and interviews. Following the DSR methodology, the next steps of this investigation, listed at the end of the paper, are the demonstration of the framework in serious game development and the evaluation and validation of this artefact.
- Referencial de formação pedagógica contínua de formadores em conteúdos digitais para autoaprendizagem (e-Conteúdos)Publication . Santos, Arnaldo; Moreira, Lúcia; Silva, Paula Alexandra Valente da; Vieira, Paulo Frazão
- A bot spooler architecture to integrate virtual worlds with e-learning management systems for corporate trainingPublication . Morgado, Leonel; Paredes, Hugo; Fonseca, Benjamim; Martins, Paulo; Almeida, Álvaro; Vilela, Andreas; Peixinho, Filipe; Santos, ArnaldoJoining efforts of academic and corporate teams, we developed an integration architecture - MULTIS - that enables corporate e-learning managers to use a Learning Management System (LMS) for management of educational activities in virtual worlds. This architecture was then implemented for the Formare LMS. In this paper we present this architecture and concretizations of its implementation for the Second Life Grid/OpenSimulator virtual world platforms. Current systems are focused on activities managed by individual trainers, rather than groups of trainers and large numbers of trainees: they focus on providing the LMS with information about educational activities taking place in a virtual world and/or being able to access within the virtual world some of the information stored in the LMS, and disregard the streamlining of activity setup and data collection in multi-trainer contexts, among other administrative issues. This architecture aims to overcome the limitations of existing systems for organizational management of corporate e-learning activities.
- Business process automation in SMEsPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness Process Automation has been gaining increasing im- portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea- tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans- formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi- mum return of this transformation.
- Process automation using RPA: a literature reviewPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness process automation has been gaining more and more space in the management of organizations, since it translates into a reduction in the execution time of routine tasks in an organization, freeing up employees for other more creative and interesting tasks. However, it is important to check what types of processes are eligible, benefits, and challenges in the adoption of RPA technology. Robotic Process Automation (RPA) is a growing trend in business process restructuring, combined with digital transformation. This technology can be applied in various areas of business processes, and by organizations from any sector of activity. This work, through a literature review, aims to clarify the RPA's concept, the benefits found in this adoption, the main characteristics that the processes must have to be eligible, and the main barriers encountered for successful RPA adoption. In short, this preliminary literature review aims to contribute to the organization's clarification of RPA adoption.
- Integrating virtual worlds with learning management systems : the MULTIS approachPublication . Morgado, Leonel; Paredes, Hugo; Fonseca, Benjamim; Martins, Paulo; Almeida, Álvaro; Vilela, Andreas; Pires, Bruno; Cardoso, Márcio; Peixinho, Filipe; Santos, ArnaldoLearning Management Systems (LMS) provide minimal support for educational use of virtual worlds. Integration efforts assume the educators are inside the virtual world, providing hooks to services in the external LMS, to setup and manage virtual world activities. We present the inverse approach, enabling educators to setup and manage virtual world activities using the traditional LMS Web interface as an integral part of the overall educational activities of a course. In our approach, the LMS enables the teacher/trainer to setup, control, track, and store virtual world activities and its elements. It is the result of a joint effort by academic and corporate teams, implemented in the Formare LMS for OpenSimulator and Second Life Grid virtual world platforms. We explain how the Multis architecture can be used for integration, with concrete cases, an approach that can be implemented in other LMS and virtual world platforms, to overcome the limitations of existing systems for organizational management of e-learning activities.
- Theoria: cultura e civilização. Anexos/sebentas (parte II)Publication . Franco, José Eduardo; Santos, ArnaldoDe todos os materiais conhecidos os que aqui se publicam são, porventura, ainda que menos importantes, muito significativos. Trata-se de facto de quatro Sebentas, duas delas fragmentárias (ambas do mesmo ano lectivo de 1961-1962), uma de 1963-1964 e outra da cadeira de História da Civilização Romana, a ‘outra’ cadeira leccionada pelo Padre Manuel Antunes a partir do ano de 1965. Esta tinha menos alunos e geralmente as aulas eram dadas no Anfiteatro II e não no I, como a cadeira de História da Cultura Clássica.