Gestão e Economia | Capítulos/artigos em livros internacionais / Book chapters/papers in international books
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- Corporate social responsibility and management in a glocal contextPublication . Silva, Maria; Jacquinet, Marc; Nobre, Ângela LacerdaCorporate social responsibility (CSR) has become a recurrent and global concept used by international and local corporations, with its supporters, skeptics, and critics. It is also a growing area of concern and practice for businesses for answering the challenges of the present century, such as fighting poverty or promoting sustainable development goals. There is need—almost consensual—for clarifying the impact and the policy setting related to complex areas, such as climate change, environmental issues, social responsibility and a whole array of ethical issues, at global and at the local level (i.e., through an unavoidable glocal perspective). The purpose of this chapter is, first, to review the literature and the main issues related to corporate social responsibility; second, to identify the current challenges this scientific area is facing; and, third, to pinpoint its relevance at the level of the digital economy setting, for the management of the emergent business models and of the information systems management of businesses.
- Enhancing higher education with artificial intelligence: implementing and assessing a chatbot in a business information systems coursePublication . Isaias, Pedro; Hoque, Tania Tanzin; Miranda, Paula; Sampson, Demetrios; Isaías, Pedro; Ifenthaler, DirkThe higher education sector is continuously searching for innovative technologies that can assist both lecturers and students to be prolific. The deployment of artificial intelligence in educational settings can assume a panoply of forms. Chatbots are a valuable example of the deployment of artificial intelligence in higher education, as they become increasingly popular in other areas of society. As with any innovative technology, the use of chatbots, in higher education, requires extensive research and careful consideration of their pedagogical value. The lessons learned from lecturers who experiment with chatbots can constitute important evidence to support their use. This paper presents a chatbot specifically designed for a higher education course, named RESOURCEbot, its mechanics and workflows. This chatbot was used in a university course to assist the students with recommendations of relevant research papers. It is also presented the chatbot’s evaluation. The evaluation of the RESOURCEbot derived from a questionnaire that was distributed among the students to assess their opinions about the experience of using a chatbot, its performance and their intention to use chatbots in educational settings. The results highlighted some of RESOURCEbot’s limitations, such as some difficulty in understanding the students’ prompts, but overall, they reflected the students’ positive opinions concerning its ease of use, and the value and pertinence of its recommendations.
- Entrepreneurship and changing mindsets: a success storyPublication . Dieguez, Teresa; Au-Yong-Oliveira, Manuel; Sobral, Thiago; Jacquinet, Marc
- Higher education and Web 2.0: barriers and best practices from the standpoint of practitionersPublication . Isaias, Pedro; Miranda, Paula; Pífano, SaraThe abundance of evidence of Web 2.0’s value in educational settings has provided both educators and researchers with prized information about the application of a panoply of technologies. The experience that this evidence portrays can be used to meaningfully direct teachers in their own ventures of Web 2.0 implementation. In online learning environments, any collaboration between the students must occur with the support of technology, so it is fundamental that technology functions as an enabler, maximizing the opportunities that online settings offer, and that students can tap into those technologies to enhance their learning experience. This chapter focuses on the implementation of Web 2.0 within higher education from the viewpoint of e-learning experts. It reports on the findings of on online questionnaire that examined both the barriers and the best practices of implementation and that was applied internationally among researchers and teachers in the higher education sector.
- Management of tacit knowledge and the issue of empowerment of patients and stakeholders in the health care sectorPublication . Jacquinet, Marc; Nobre, Ângela Lacerda; Curado, Henrique; Martins, António Eduardo Pais Falcão Barbosa; Arraya, Marco; Sousa, Maria; Pimenta, RuiThere is a growing literature on health and health care dedicated to empowerment of patients; but there is still a gap in the literature to conceptualize knowledge, to extend the discussion of the empowerment of the patients to the stakeholders. The discussion is at the level of managerial processes of empowerment and knowledge management related to health care. The present chapter starts with a review on empowerment, especially focused on the health sector. The following sections will develop a critical analysis of empowerment, mainly around the concept of tacit knowledge (Polanyi) and knowledge management. One key variable is the proximity of the actors involved in the empowerment process. This key variable is very much related to the tacitness issue of knowledge production and flows. The chapter extends the discussion of the empowerment of the patients to that of the stakeholders and the general debate about health literacy. A model is briefly described for the purpose of illustrating the learning process in a knowledge management implemented in health care.
- Practice from implementing Web 2.0 tools in higher educationPublication . Isaias, Pedro; Miranda, Paula; Pífano, SaraEach new technology, tool, or resource that is introduced in higher education practice with the promise of enhancing the students’ learning experience and/or increasing their academic performance is subjected to meticulous scrutiny. In the early days of Web 2.0’s implementation in the context of higher education, many educators expressed their concerns and were reluctant to embrace it. As it slowly proved its pedagogical value and an increasingly higher number of teachers began to incorporate it in their teaching practice and courses, the body of evidence speaking to its advantages increased and offered other educators the confidence and proof they required to do the same. This chapter examines Web 2.0 in the context of higher education by debating both its benefits and shortcomings and presenting cases of actual implementation. The cases in question pertain to the use of YouTube, Wikis, and Twitter as valuable resources in the development of different types of skills and to support the acquisition of knowledge.
- Social innovation and local sustainable development: a literature reviewPublication . Ruela, Maria João; Almeida, Filipe; Simão, João