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Publication
"The implementation of public chatbots to raise awareness of computer crime"
| Name: | Description: | Size: | Format: | |
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| 4.33 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Recent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue’s relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture.
During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study’s primary results and contributions are to assess the chatbot’s effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.
Description
Keywords
Public administration Evaluation chatbots Computer crime awareness Development
Pedagogical Context
Citation
Pimentel, L., Bernardo, M. D. R., & Rocha, T. (2025). The Implementation of Public Chatbots to Raise Awareness of Computer Crime. International Journal of Human–Computer Interaction, 1-23.
Publisher
Taylor & Francis