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"The implementation of public chatbots to raise awareness of computer crime"

2025-06-05Journal article Open access
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datacite.subject.fosEngenharia e Tecnologia
datacite.subject.sdg16:Paz, Justiça e Instituições Eficazes
dc.contributor.authorPimentel, Luis
dc.contributor.authorBernardo, Maria do Rosário
dc.contributor.authorRocha, Tânia
dc.date.accessioned2025-12-29T15:53:45Z
dc.date.available2025-12-29T15:53:45Z
dc.date.issued2025-06-05
dc.description.abstractRecent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue’s relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture. During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study’s primary results and contributions are to assess the chatbot’s effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.eng
dc.description.sponsorshipThis work is funded by national funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., under the support UID/50014/2023 (https://doi.org/10.54499/UID/50014/2023).
dc.identifier.citationPimentel, L., Bernardo, M. D. R., & Rocha, T. (2025). The Implementation of Public Chatbots to Raise Awareness of Computer Crime. International Journal of Human–Computer Interaction, 1-23.
dc.identifier.doi10.1080/10447318.2025.2508302
dc.identifier.eissn1532-7590
dc.identifier.issn1044-7318
dc.identifier.urihttp://hdl.handle.net/10400.2/20578
dc.language.isoeng
dc.peerreviewedyes
dc.publisherTaylor & Francis
dc.relationINESC TEC- Institute for Systems and Computer Engineering, Technology and Science
dc.relation.hasversionhttps://www.tandfonline.com/doi/epdf/10.1080/10447318.2025.2508302?needAccess=true
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectPublic administration
dc.subjectEvaluation
dc.subjectchatbots
dc.subjectComputer crime awareness
dc.subjectDevelopment
dc.title"The implementation of public chatbots to raise awareness of computer crime"eng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleINESC TEC- Institute for Systems and Computer Engineering, Technology and Science
oaire.awardURIhttp://hdl.handle.net/10400.2/20204
oaire.citation.endPage23
oaire.citation.startPage1
oaire.citation.titleInternational Journal of Human–Computer Interaction
oaire.fundingStreamConcurso de avaliação no âmbito do Programa Plurianual de Financiamento de Unidades de I&D (2017/2018) - Financiamento Base
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNamePimentel
person.familyNameBernardo
person.familyNameRocha
person.givenNameLuis
person.givenNameMaria do Rosário
person.givenNameTânia
person.identifier.ciencia-idE412-BCD0-840F
person.identifier.ciencia-id141B-F635-7D75
person.identifier.orcid0000-0002-0810-8601
person.identifier.orcid0000-0002-9518-0854
person.identifier.orcid0000-0002-2605-9284
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relation.isAuthorOfPublication4a75c20a-5005-4fb8-8ef6-abe29556f6a3
relation.isAuthorOfPublication.latestForDiscoveryb4822269-cd24-443d-972c-769780ad0ed2
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