INESC TEC- Institute for Systems and Computer Engineering, Technology and Science

Publications

"The implementation of public chatbots to raise awareness of computer crime"

Publication . Pimentel, Luis; Bernardo, Maria do Rosário ; Rocha, Tânia

Recent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue’s relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture. During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study’s primary results and contributions are to assess the chatbot’s effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.

2025-06-05Journal article

Open access

Impact of a master data management framework to trigger data governance maturity: a systematic literature review

Publication . Guerreiro, Leonardo; Martins, José; Bernardo, Maria do Rosário ; São Mamede, Henrique; Branco, Frederico

Data governance plays a crucial role for organizations aiming to improve data quality, security, and compliance, yet research reveals ongoing challenges in implementation, maturity, and the practical effectiveness of current frameworks. Despite the availability of numerous concepts, models, and assessments, their actual impact and relevance remain fragmented and insufficiently explored. This Systematic Literature Review (SLR) investigates how data governance frameworks influence maturity and identifies the factors that drive their effectiveness. Through the synthesis of existing research, the review aims to clarify the relationship between governance frameworks and maturity levels, highlight operational benefits, and examine implementation challenges, ultimately contributing to both academic understanding and practical advancements in data governance. Analyzing the most relevant studies, the review seeks to uncover the main governance mechanisms, frameworks, and trends shaping this field, with a central question in focus: How can a structured master data management framework improve data governance maturity?.

2025-10-31Journal article

Open access

Keywords

Science, innovation and technology transfer,Multidisciplinarity,ICT from electrical and computer eng to physics,Industrial management and innovation, Engineering and technology

Funding agency

Fundação para a Ciência e a Tecnologia, I.P.

Funding programme

Concurso de avaliação no âmbito do Programa Plurianual de Financiamento de Unidades de I&D (2017/2018) - Financiamento Base

Funding Award Number

UIDB/50014/2020