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- "The implementation of public chatbots to raise awareness of computer crime"Publication . Pimentel, Luis; Bernardo, Maria do Rosário ; Rocha, TâniaRecent technological advancements have increased computer crime, requiring public authorities to implement structured mitigation strategies. While initiatives exist to improve digital literacy on device security, they must also address the complexities of computer crime. Using Design Science Research, this study investigated the applicability of chatbots to raise awareness of computer crime in a public administration setting. A systematic literature review highlighted the issue’s relevance and identified knowledge gaps. A scoping review gathered concepts, methodologies, technologies, architectures, and tools for developing and evaluating an effective chatbot. The design and development phase included a detailed proposal for a sophisticated chatbot architecture. During the demonstration and evaluation phases, the utility of the chatbot was tested in the domain of conversational flow efficiency and usability. The study’s primary results and contributions are to assess the chatbot’s effectiveness in raising awareness of computer crime on public websites. Future work should focus on implementing the chatbot in the actual context of public administration, proposing a network of specialized conversational assistants, and improving public service interoperability to enhance computer crime awareness.
- Virtual assistants in a digital governance environmentPublication . Pimentel, Luis; Reis, Arsenio; Bernardo, Maria do Rosário ; Rocha, Tânia; Barroso, JoãoTechnological developments have had a major impact on the intensive use of electronic equipment, networked or connected to the internet, factors that have boosted the emergence and growth of cybercrime. Measures to mitigate and combat the phenomenon, taking into account its complexity and specificity, must involve all public entities with responsibility in the sector, in a global effort to promote digital literacy in the areas of cybersecurity and computer crime prevention. These comprehensive actions should use digital technologies based on artificial intelligence (AI), such as virtual assistants, whose characteristics allow the massification of information transmission, while enhancing the digital inclusion of users. Government entities are engaged in adopting technologies based on chatbots, with their presence in several areas of public administration. Despite the evolution, these resources have not yet been made available by the entities responsible for mitigating computer crime. On the other hand, although there are government programs aimed at increasing the digital skills of citizens, namely regarding the protection of devices, digital content or personal data, they are not designed for the specificities of cybercrime. In this context, a system based on chatbots, implemented in a digital governance context, by law enforcement agencies, with resources shared with other government entities can contribute to the prevention of cybercrime.
- O papel dos chatbots no governo eletrónico: a consciencialização para a criminalidade informática em PortugalPublication . Pimentel, Luis; Bernardo, Maria do Rosário ; Rocha, TâniaA utilização intensiva de equipamentos eletrónicos e a crescente oferta de serviços pela internet potenciaram a incidência da criminalidade informática. Apesar de existirem, em Portugal, medidas públicas que visam promover as competências digitais dos cidadãos em questões de segurança e privacidade de equipamentos eletrónicos, acabam por não ser vocacionadas para aspetos mais complexos deste género de criminalidade. Devido a esta especificidade, medidas preventivas do fenómeno podem beneficiar com o know-how e experiência de entidades com competências legais na área, mormente o Centro Nacional de Cibersegurança (CNCS), o Ministério Público (MP) e a Polícia Judiciária (PJ). Na administração pública, em Portugal, verifica-se a adoção de tecnologias emergentes, baseadas em inteligência artificial (IA), para potenciar a comunicação entre Estado e cidadãos. Ações de sensibilização abrangentes devem socorrer-se destas ferramentas tecnológicas. Deste modo, este artigo descreve a investigação conducente à identificação de uma ferramenta eletrónica (artefacto) eficiente, em contexto de governo eletrónico, com o objetivo de informar e consciencializar os cidadãos para o crescente fenómeno da criminalidade informática.