Browsing by Author "Santos, Arnaldo"
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- Adaptation and personalization of learning management system, oriented to employees’ role in enterprise context: literature reviewPublication . Santos, Arnaldo; Aplugi, GlóriaIn the digital age, the training in companies can be facilitated through a proper system to the company’s demand. A learning platform personalized to the profile of employees can facilitate the selection of training that tailored to their roles. This research aims to investigate the existence of adaptation and personalization of learning management systems (LMS) in enterprise context, that facilitate the selection of learning’s content suited for employees’ roles. This study focuses on literature reviewto understand the importance of a personalized LMS in company, especially in selection of content that adequate to role of each employee.
- An initial framework for adaptive serious games based on a systematic literature reviewPublication . Pistono, Alvaro; Santos, Arnaldo; Baptista, RicardoSerious Games have been used in professional training to increase employee engagement and improve the results of training initiatives. This work intends to investigate the influence of game elements, in adaptable Serious Games, according to the users' interactions, on the increase of engagement in the game itself and, as the main goal, on the learning results and the transfer of the acquired knowledge and practised skills to the daily work activities. Using the Design Science Research - DSR methodology, this study aims to develop a framework for the development and evaluation of Serious Games to improve the user experience, the learning outcomes, the transfer of knowledge to work situations, and the application of the skills practised in the game in real professional scenarios. This paper presents an initial Framework for Adaptive Serious Games derived from a systematic literature review. The next steps in this investigation are pointed out following the DSR methodology.
- A bot spooler architecture to integrate virtual worlds with e-learning management systems for corporate trainingPublication . Morgado, Leonel; Paredes, Hugo; Fonseca, Benjamim; Martins, Paulo; Almeida, Álvaro; Vilela, Andreas; Peixinho, Filipe; Santos, ArnaldoJoining efforts of academic and corporate teams, we developed an integration architecture - MULTIS - that enables corporate e-learning managers to use a Learning Management System (LMS) for management of educational activities in virtual worlds. This architecture was then implemented for the Formare LMS. In this paper we present this architecture and concretizations of its implementation for the Second Life Grid/OpenSimulator virtual world platforms. Current systems are focused on activities managed by individual trainers, rather than groups of trainers and large numbers of trainees: they focus on providing the LMS with information about educational activities taking place in a virtual world and/or being able to access within the virtual world some of the information stored in the LMS, and disregard the streamlining of activity setup and data collection in multi-trainer contexts, among other administrative issues. This architecture aims to overcome the limitations of existing systems for organizational management of corporate e-learning activities.
- Business process automation in SMEsPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness Process Automation has been gaining increasing im- portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea- tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans- formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi- mum return of this transformation.
- Business process automation in SMEs: a systematic literature reviewPublication . Moreira, Sílvia; Santos, Arnaldo; São Mamede, Henrique; SantosBusiness Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review(SLR) is a unique study that covers all the environmental variables for applying automation in business processes.
- Common techniques, success attack factors and obstacles to social engineering: a systematic literature reviewPublication . Lopes, António; São Mamede, Henrique; Reis, Leonilde; Santos, ArnaldoKnowledge of Social Engineering is crucial to prevent potential attacks related to organizational Information Security. The objective of this paper aims to identify the most common social engineering techniques, success attack factors, and obstacles, as well as the good practices and frameworks that could be adopted concerning their mitigation. As an analysis methodology, a Systematic Literature Review was carried out. The findings revealed that the discussion about SE attacks has increased and that the most imminent threat is phishing. Exploiting human vulnerabilities is a growing threat when the attack is not carried out directly through technical means. There continue to be more technical attacks than non-technical attacks. Encouraging organizational security prevention, like training, education, technical controls, process development, defense in detail, and the development of security policies, should be considered mitigating factors for the negative impact of SE attacks. Most SE frameworks/models are focused on attack techniques and methods, mostly on technical components, decorating human factor. As a novelty, we found the opportunity to develop a new framework that could improve coverage of the gaps found, supported on security international standards, that could help and support researchers in developing their work, understanding open research topics, and providing a clearer understanding of this type of threat.
- Conceção de um framework para a implementação do eLearning em contexto empresarialPublication . Costa, Carlos Pereira; Santos, ArnaldoA proliferação das novas tecnologias de informação e os constantes avanços tecnológicos aliados, à rápida propagação de informação, fazem com que a implementação do eLearning em contexto empresarial ganhe cada vez mais preponderância. Empresas sediadas nos mais diversos locais do mundo já empregam esta modalidade de aprendizagem, contudo, é facilmente percetível a carência de conhecimento sobre a temática, assim como de matérias que permitam ultrapassar algumas das complexidades de implementação existentes. Numa sociedade em constante transformação considera-se relevante disponibilizar orientações globais que vão ao encontro do que é desejável para as organizações. Neste contexto, este estudo de investigação visa identificar modelos de referência existentes e ações que favoreçam a implementação do eLearning. Foram procurados espaços de ação e recolhida informação pertinente sobre a temática em causa, através de um estudo teórico suportado por uma revisão sistemática da literatura. O artigo presente surge da realização de uma dissertação de mestrado; o objetivo final compreende a apresentação de um framework que diligencie a implementação do eLearning em contexto empresarial.
- Ferramentas de Avaliação da Maturidade (Digital) de uma OrganizaçãoPublication . Santos, ArnaldoApresentação de um recurso educacional no âmbito das Ferramentas de Avaliação da Maturidade (Digital) de uma Organização. Criado para a Pós-graduação em Transição e Transformação Digital nas Organizações.
- Framework for adaptive serious gamesPublication . Pistono, Alvaro Marcos Antonio de Araujo; Baptista, Ricardo José Vieira; São Mamede, Henrique; Santos, ArnaldoProfessional training presents a significant challenge for organizations, particularly in captivating and engaging employees in these learning initiatives. With the ever‐evolving landscape of workplace education, various learning modes have emerged within organizations, and e‐learning stands out as a prominent choice. This increasingly cost‐effective and adaptable solution has revolutionized training by facilitating numerous learning activities, including the seamless integration of educational games driven by cutting‐edge technologies. However, incorporating serious games into educational and professional settings introduces its own set of challenges, particularly in quantifying their tangible impact on learning and assessing their adaptability across diverse contexts. Organizations require a consistent framework to guide best practices in implementing e‐learning combined with serious games in professional training. The primary objective of this research is to bridge this gap. Rooted in the methodology of Design Science Research, it aims to provide a comprehensive framework for creating and assessing adaptive serious games that achieve desired learning and engagement outcomes. The overarching goal is to enhance the teaching–learning process in professional training, ultimately elevating student engagement and boosting learning outcomes to new heights. The proposal is grounded in a review of literature, expert insights, and user experiences with Serious Games in professional training, considering learning outcomes and forms of adaptation as essential characteristics for developing or evaluating Serious Games. The result is a framework designed to guide learners toward improved learning outcomes and increased engagement. The proposal underwent evaluation through triangulation, involving focus groups and expert interviews. Additionally, it was utilized in the development and assessment of a Serious Game, offering new insights and application suggestions. This experiment provided an evaluation of the framework based on real courses. In summary, this investigation contributes to the development of evidence‐based approaches for the effective use of Serious Games in professional training.
- Framework for pedagogical training of trainers in digital content for self-learning (e-Contents)Publication . Santos, Arnaldo; Moreira, Lúcia de Freitas; Silva, Paula Alexandra Valente daThe main objective of continuing education for trainers is to promote the updating, improvement, and acquisition of new didactic and pedagogical skills that cover different fields of action, namely the design, development, and implementation of training programs in the field of research and experimentation of new approaches and methodologies applied to diversified audiences and contexts, especially in e-Learning and b-Learning environments. To fulfill these competencies, the IEFP National Centre for Trainer Qualification (CNQF), besides managing and coordinating the training and certification system for trainers in Portugal, has been developing a modular structure for the Initial Pedagogical Training of Trainers and the Continuous Pedagogical Training of the Distance Trainer (e-Trainer) to contribute to the acquisition and development of pedagogical and technical competences of trainers that will contribute to raising the standards of quality of the training provided. Technological innovation and evolution launch new challenges to Trainers requiring a great effort to adapt and master both from the point of view of pedagogical models and communication processes in learning environments and digital content. This new Continuous Pedagogical Training Referential in Digital Content for Self-Learning (e-Content) was designed in this context. It explores the pedagogical and technological dimensions of producing digital content for distance learning environments. This article presents the fundamentals of this framework, its application, and validation in a case study supported by two e-Content training courses. With this case study and in a perspective of continuous improvement, we intend to understand how the modular structure of the adopted framework influences the results obtained by the trainees of the e-Content training courses and their degree of satisfaction.