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Abstract(s)
Estivemos dois anos num cenário de pandemia mundial que provocou milhões de óbitos, problemas sociais, economias devastadas, e de repente, quase em ato continuo, entramos num cenário de guerra na Europa, que nos ameaça a todos. No entanto, têm sido as Agências Europeias descentralizadas que, com os seus milhares de funcionários e colaboradores, em trabalho contínuo, têm suportado e influenciado, com conhecimento técnico e científico, as decisões políticas que afetam diretamente os mais de 750 milhões de habitantes na Europa, em matérias como a saúde, segurança, economia, proteção de refugiados, ciência e educação, entre muitas outras. Estas Agências são locais de realidades diárias de multiculturalismo e de grande diversidade de nacionalidades e culturas. Estas organizações são caraterizadas por uma grande diversidade cultural e étnica. Os profissionais destas Agências deverão possuir uma sensibilidade e consciência cultural acrescida, desenvolvendo competências interculturais para uma melhor atuação. Somos constantemente bombardeados de ideias e de manifestações relativas à tolerância, à paz, aos direitos humanos, ao antirracismo, às igualdades de oportunidades, entre tantas outras relacionadas com o multiculturalismo e com as missões prioritárias destas agências, mas também vislumbramos diariamente o outro lado da violência e do conflito multicultural, pelas diversas manifestações de preconceitos, estereótipos, intolerância, racismo, xenofobia, marginalização, exploração e exclusão social, que, apesar de serem “oficialmente” banidas dos diversos serviços e espaços públicos, continuam a manifestar-se de uma forma clara e por vezes sem qualquer tipo de controlo. O objetivo deste artigo foca-se na análise dos diferentes domínios da competência intercultural e nas perceções e importância que estes profissionais dão à mesma, em organizações onde todos têm de cooperar para um objetivo comum. A investigação apresenta dados recentes e originais sobre o objeto da pesquisa, que não se encontra descrito, nem estudado diretamente nas Agências Europeias, revelando e descrevendo fenómenos internos dentro das agências europeias ao nível das componentes da competência intercultural. Podemos encarar a competência intercultural como um processo de desenvolvimento e adaptação aos múltiplos contextos dentro das organizações. O diálogo, a cooperação, a comunicação e a resolução de problemas fazem parte do dia a dia destas organizações, onde a diversidade cultural é um chão comum, daí a possibilidade de se contribuir ainda para uma maior acomodação de boas práticas, para a comunicação e cooperação intercultural dentro e entre organizações, aumentando a sensibilidade e consciência intercultural e a promoção da competência intercultural nas Agências Europeias, onde os cenários europeus e mundiais estão em constante mutação.
Abstract: We have spent two years in a global pandemic scenario that caused millions of deaths, social problems, and devastated economies. Moreover, suddenly, almost immediately after, we find ourselves in a war-like situation in Europe, which threatens us all. However, it has been the decentralized European Agencies that, with their thousands of employees and collaborators working tirelessly, have supported and influenced political decisions directly affecting over 750 million inhabitants in Europe in areas such as health, security, economy, refugee protection, science, and education, among many others. These Agencies represent daily realities of multiculturalism and great diversity of nationalities and cultures. These organizations are characterized by significant cultural and ethnic diversity. Professionals in these Agencies should possess heightened cultural sensitivity and awareness, developing intercultural competencies for better performance. We are constantly blasted with ideas and expressions related to tolerance, peace, human rights, anti-racism, and equal opportunities, among many others related to multiculturalism and the core missions of these agencies. However, we also witness daily the other side of violence and multicultural conflict through various manifestations of prejudice, stereotypes, intolerance, racism, xenophobia, marginalization, exploitation, and social exclusion. Despite being "officially" banned from various services and public spaces, these issues continue to manifest themselves clearly and sometimes without any control. The objective of this article focuses on analyzing different domains of intercultural competence and the perceptions and importance that professionals in these organizations attribute to it, where everyone must cooperate towards a common goal. Our research presents recent and original data on the research object, which is not directly described or studied within the European Agencies. It reveals and describes internal phenomena within these agencies regarding the components of intercultural competence. We can consider intercultural competence as a process of development and adaptation to multiple contexts within organizations. Dialogue, cooperation, communication, and problem solving are part of the daily routine in these organizations, where cultural diversity is a common ground. Hence, there is an opportunity to contribute to the further accommodation of best practices for intercultural communication and cooperation within and between organizations, enhancing intercultural sensitivity and awareness, and promoting intercultural competence within the European Agencies, where European and global scenarios are constantly changing.
Abstract: We have spent two years in a global pandemic scenario that caused millions of deaths, social problems, and devastated economies. Moreover, suddenly, almost immediately after, we find ourselves in a war-like situation in Europe, which threatens us all. However, it has been the decentralized European Agencies that, with their thousands of employees and collaborators working tirelessly, have supported and influenced political decisions directly affecting over 750 million inhabitants in Europe in areas such as health, security, economy, refugee protection, science, and education, among many others. These Agencies represent daily realities of multiculturalism and great diversity of nationalities and cultures. These organizations are characterized by significant cultural and ethnic diversity. Professionals in these Agencies should possess heightened cultural sensitivity and awareness, developing intercultural competencies for better performance. We are constantly blasted with ideas and expressions related to tolerance, peace, human rights, anti-racism, and equal opportunities, among many others related to multiculturalism and the core missions of these agencies. However, we also witness daily the other side of violence and multicultural conflict through various manifestations of prejudice, stereotypes, intolerance, racism, xenophobia, marginalization, exploitation, and social exclusion. Despite being "officially" banned from various services and public spaces, these issues continue to manifest themselves clearly and sometimes without any control. The objective of this article focuses on analyzing different domains of intercultural competence and the perceptions and importance that professionals in these organizations attribute to it, where everyone must cooperate towards a common goal. Our research presents recent and original data on the research object, which is not directly described or studied within the European Agencies. It reveals and describes internal phenomena within these agencies regarding the components of intercultural competence. We can consider intercultural competence as a process of development and adaptation to multiple contexts within organizations. Dialogue, cooperation, communication, and problem solving are part of the daily routine in these organizations, where cultural diversity is a common ground. Hence, there is an opportunity to contribute to the further accommodation of best practices for intercultural communication and cooperation within and between organizations, enhancing intercultural sensitivity and awareness, and promoting intercultural competence within the European Agencies, where European and global scenarios are constantly changing.
Description
Keywords
Sociedade Cultura Agências Europeias Competência intercultural Equipas multiculturais Relações interculturais Society Culture European Agencies Intercultural competence Multicultural teams Intercultural relations
Citation
Ramos, N. & Cabaço, J. (2022). O Valor Das Competências Interculturais Nas Equipas Das Agências Europeias Descentralizadas. H. Pina, Martins, M. F., Rocha, A.S. (Org.), The Overarching Issues of the European Area: Sustainable Development and Territorial Preservation in a Globalized World. Porto, Faculdade de Letras da Universidade do Porto, pp. 21-35
Publisher
Universidade do Porto. Faculdade de Letras