A model for human-computer trust : a key contribution for leveraging trustful interactions

Sousa, Sónia; Dias, Paulo; Lamas, David

http://hdl.handle.net/10400.2/5015

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Authors

Sousa, Sónia

Dias, Paulo

Lamas, David

Abstract(s)

This article addresses trust in computer systems as a social phenomenon, which depends on the type of relationship that is established through the computer, or with other individuals. It starts by theoretically contextualizing trust, and then situates trust in the field of computer science. Then, describes the proposed model, which builds on what one perceives to be trustworthy and is influenced by a number of factors such as the history of participation and user's perceptions. It ends by situating the proposed model as a key contribution for leveraging trustful interactions and ends by proposing it used to serve as a complement to foster user's trust needs in what concerns Human-computer Iteration or Computermediated Interactions.

Keywords

Human-computer trust Interaction design Engagement Participation Collaboration

URI

http://hdl.handle.net/10400.2/5015

Citation

Sousa, Sónia; Dias, Paulo; Lamas, David - A model for human-computer trust : a key contribution for leveraging trustful interactions. In CISTI 2014. Conferencia Ibérica de Sistemas y Tecnologias de Información, 9, Barcelona, 2014 - "Sistemas y Tecnologías de Información [Em linha] : actas". Editado por Álvaro Rocha [et al.]. Barcelona : AISTI, 2014. ISBN 978-989-98434-3-1. Vol.I, p. 65-70