Gestão e Economia | Comunicações em congressos, conferências e seminários / Communications in congresses, conferences
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- The art of storytelling: analysis of digital advertising campaigns in the telecommunications sectorPublication . Amorim, Edgar; Santos, SaraIn recent years, the telecommunications sector in Portugal has experienced increasing competition and consumer demand for more personalised and affordable services. In response, major brands have adopted emotionally engaging and immersive storytelling in their digital advertising strategies, particularly during seasonal campaigns. This study explores how storytelling in audiovisual campaigns can influence consumer engagement and evoke positive emotions. Through a literature review and qualitative analysis of two video campaigns by Vodafone and NOS, this paper examines the role of narrative structures and emotional appeal in shaping brand perception. The campaigns on YouTube were analysed in terms of narrative content, emotional tone, and audience engagement. Vodafone’s campaign, focusing on disconnection from technology to foster family bonds, achieved strong viewer interaction and empathy through relatable themes and nostalgic visuals. NOS’s campaign centred on traditional Portuguese values and the emotional power of a holiday message, resonating with audiences through music, familial imagery, and themes of longing. Both campaigns highlighted the strategic use of storytelling to humanise brands and deepen emotional connections with consumers. Despite growing academic interest, literature on narrative advertising in the digital environment, specifically within the telecommunications sector, remains limited. This study contributes to bridging this gap, providing insight into how storytelling can be an effective branding tool in a saturated and competitive market.
- Between emotion and rejection: the consumer in the age of controversyPublication . Carvalho, Beatriz; Simões, Jaqueline; Silva, Marcelo; Pereira, Miguel; Santos, SaraThe growing saturation of the advertising environment is driving brands to adopt provocative strategies to capture audience attention. Although the use of controversial themes is effective in increasing awareness, it entails high reputational risks. This study analyses, through a literature review, the impact of controversial campaigns on consumers’ emotional reactions and ideological perceptions. The findings show that controversy can intensify emotional bonding or trigger profound rejection, depending on the alignment between brand values and those of its audiences. Moreover, the strategic management of controversy, grounded in authenticity and communicational coherence, is essential to transform risks into opportunities for differentiation and to build loyal brand communities.
- A comunicação na era da inteligência artificial: o papel da inteligência artificial na transformação do setor imobiliárioPublication . Pereira, Hawayala; Santos, SaraA Inteligência Artificial (IA) tem assumido um papel estratégico na transformação de diversos setores da economia global, destacando-se pela sua capacidade de otimizar processos, gerar insights preditivos e melhorar a experiência do cliente. No setor imobiliário, a IA tem impulsionado inovações que vão desde a avaliação automatizada de imóveis até a personalização de campanhas de Marketing Digital (Zhao, Pobbathi, Ramprasath, & Patibandla, 2024; Tekouabou, Gherghina, Kameni, Filali, & Gartoumi, 2023). Este cenário é marcado não apenas pela automação, mas pela incorporação de tecnologias avançadas como Machine Learning (ML), IA Generativa, análise preditiva, Big Data, Realidade Virtual (RV) e contratos inteligentes (Abouzakhar, 2024). O presente estudo tem como objetivo analisar as principais aplicações da Inteligência Artificial no setor imobiliário à luz da literatura recente. A análise foca-se nos benefícios operacionais e estratégicos da IA, bem como nos desafios éticos e técnicos que envolvem a sua implementação, especialmente no contexto da transformação digital e da gestão orientada para o cliente. Além disso, pretende-se discutir como a IA pode ser integrada de forma sustentável nas práticas de Marketing Digital e na gestão imobiliária.
- O estilo mediterrânico de empreender: perspetivas para um ecossistema diferenciadoPublication . Palma, Patricia; Jardim, Jacinto
- How destination familiarity impacts on eord of mouth of tourist destinations: the moderation effects of social media engagementPublication . Santos, Sara; Ferreira, Sónia; Augusto, Luísa; Espírito Santo, Pedro; Pessoa, LucianaWith the advent of the Internet, communication has changed, and new concepts have emerged, especially in tourism. Today, there are many tourist destinations, so competition is increasing. However, cities must find an effective method of differentiating themselves and demonstrating the value of their brand through social media posts since almost everyone is active in the digital world. Using social media, citizens can create and send content or choose word-of-mouth to pass on information about touristic destinations. Communication is vital for marketing and building a close relationship with the customer. Familiarity with the destination is essential because tourists should be prepared for what they will find when visiting a country. This article aims to study the effects of familiarity on the acceptance of tourist destinations moderated by engagement in social media. A quantitative approach was used, and a questionnaire was used to conduct the research. Using literature-tested scales, this study collected data from a sample of 915 individuals, which was analysed using SMART PLS software. The results identified that social media engagement is vital in moderating the relationship between familiarity with the destination, advertising stimulation and word of mouth.
- How destination narrative influence visit destinationPublication . Augusto, Luísa; Santos, Sara; Ferreira, Sónia; Espírito Santo, PedroThe competitive environment of the tourism sector requires new strategies for constructing engaging narratives to stimulate interest, raise awareness and create an emotional connection with visitors, allowing for greater involvement that can influence their visit to the destination. The conceptual model of this study aims to analyse how destination narratives promote the intention to visit, exploring the influence of narrative structure and immersion on tourists' positive emotions, attitudes and behaviours. This study uses a quantitative approach based on structural equation modelling structural equations using the AMOS software. Considering a sample of 901 respondents, this research allowed us to conclude that the narratives influenced positive emotions and attitudes towards regions, conditioning the intention to visit the destination. In this way, this study brings contributions to academia and the professional world, as it allows for a deeper understanding of effective tourism marketing strategies and their practical implications.
- IA e talentos empreendedores: impactos no empreendedorismoPublication . Palma, PatriciaIA e Talentos Empreendedores: Impactos no Empreendedorismo.
- Narrative transportation and positive emotions as determinants of word of mouth in tourismPublication . Espírito Santo, Pedro; Santos, Sara; Augusto, Luísa; Ferreira, Sónia; Pessoa, LucianaProposal and Originality: Storytelling in advertising is a powerful tool for capturing the audience's attention and fostering a connection with consumers. Artistic design is new and, through digital, is becoming central to advertising (Gao & Chen, 2021). Our Study aims to study the immersion in a story that has emphasised the power of narratives (Green et al., 2004). This study has the originality to apply the storytelling in tourism that brings destinations to life by weaving local culture, history, and unique experiences into compelling narratives that inspire travellers to connect deeply with a place. Methodology: A sample of 234 tourists was constituted, and data was collected through online surveys. These were then analysed using statistical software SMARTPLS 4.2.1. All the items were obtained from existing scales in marketing and management and the results confirm convergent validity, composite reliability and discriminant validity. Results and Implications: Narrative transportation plays an important role in stimulating each tourist to the advertising presented in the video, and the fact that each tourist enters the scenes of the video presented boosts emotions which, if they are positive, result in word of mouth for the video in the community. Familiarity with the destination and the design of the video advertising have no direct influence on the emotions created in tourists who watch the videos of historic villages, but indirectly there is an impact on emotions through the force with which individuals enter the video scenes. Research Limitations: This study only analyzed one video from a specific and very particular tourist destination: historic villages.
- Piloto ou copiloto? A estratégia criativa com auxílio da IA: a visão dos profissionais da comunicaçãoPublication . Augusto, Luísa; Silva, Paulo; Santos, Sara; Espírito Santo, PedroO avanço da inteligência artificial e dos recursos disponibilizados à população em geral e particularmente aos profissionais do Marketing e Publicidade têm sido simultaneamente observados como catalisadores e castradores da criatividade e do desenvolvimento humano. A rápida evolução da tecnologia de inteligência artificial (IA) tem gerado uma multiplicidade de novas oportunidades e desafios na área da comunicação. Poderá a IA revolucionar a publicidade e o marketing? Será que a IA vem otimizar a comunicação e pode ser um auxílio na geração de conteúdo criativo ou é um risco para os profissionais da área? A IA pode ser uma ferramenta poderosa para os profissionais de comunicação, mas é fundamental compreender os seus limites e garantir que ela seja usada com responsabilidade e ética, de forma benéfica. O trabalho de investigação tem como objetivo compreender o papel da IA na área da comunicação, em particular, no processo criativo, localizar e identificar os riscos e benefícios da utilização da IA assim como ter uma função prospetiva da inserção e utilização destas tecnologias junto dos profissionais do setor. A abordagem metodológica adotada será mista, combinando técnicas qualitativas e quantitativas. Está subjacente a recolha de dados através da realização de entrevistas e aplicação de questionários a profissionais que trabalham na área da comunicação. Pretende-se aprofundar os aspetos teórico e práticos no domínio da IA, relativamente à comunicação, publicidade e processo criativo, trazendo contributos para as empresas e para os profissionais que trabalham na área da comunicação.