Loading...
5 results
Search Results
Now showing 1 - 5 of 5
- HEI in the context of global citizenshipPublication . Jacquinet, Marc; Nobre, Ângela Lacerda; Duarte, Rogério; Silva, Maria Luisa; Pimentel, FernandoThe last decades have seen an expansion of the application of Quality Systems in the service sectors and in the public service sectors, including in Higher Education Institutions (HEI). Taking into account the fact that educational institutions are the incubators of future societies, it is critical to understand the role played by Quality Systems in improving the efficiency and effectiveness of such sector. HEI replicate or else reject and innovate the basic settings of each society. HEI both repeat and strengthen the social norms, the social conventions and the belief systems of each society or else they renovate and create new operational modes of existence. Global change happens as a result of the cumulative effect of such partial changes.
- “Three white men walk into a bar” – TQM’s vanguard pluralistic intersectionality and Maine de Biran’s open-processPublication . Nobre, Ângela Lacerda; Duarte, Rogério; Gameiro, Amandine; Almeida, Fernando; Jacquinet, Marc; Lima, MiguelIn the rich, educated and industrialised world, with high levels of concentration of technology, Total Quality Management has successfully allowed industries, organizations and institutions to gradually adapt to the new circumstances of the past 20th century, including the gradual transition from industry-based societies to a focus on services. In the 21st century, facing the radical changes in contemporary societies, and the necessary responses to the double challenge of growing economic inequality and the rapid deterioration of environmental conditions, a test that is already being faced by avant-garde institutions, especially designed to promote exploratory, provisional, and heuristic, trial-and-error actions.
- Corporate social responsabilityPublication . Jacquinet, Marc; Nobre, Ângela Lacerda; Duarte, Rogério; Pimentel, Fernando; Silva, MariaThe context of the digital economy and of the value systems that are prevalent in contemporary societies imply that Corporate Social Responsibility (CSR) is at the core of business strategies, either as a genuine and results-seeking attitude or else as a reductive communication and marketing approach to the market. CSR functions as the other side of the coin of Quality Systems, as both share the same basic philosophy and working paradigm.
- Business intelligence and of transformational leadershipPublication . Nobre, Ângela Lacerda; Duarte, Rogério; Jacquinet, Marc; Pimentel, Fernando; Silva, MariaThe evolution of the twenty-first century has witnessed the raise of management sciences and the sophistication of its tools and methodologies. A critical part of such evolution has been the development of computing science technologies. Under this setting, Quality Management Systems have developed as a fundamental bridge between information systems and the strategic and operational sides of both businesses and of public institutions. The strategic power of information management has been configured as the field of Business Intelligence, which captures the dynamic circuits of business process modelling and of the decision-making flows.
- Qualidade em tempos de crisePublication . Duarte, Rogério; Nobre, Ângela Lacerda; Fernando, Pimentel; Jacquinet, Marc; Silva, MariaA crise financeira que iniciou em 2008 fez surgir uma vaga de protestos contra a falta de transparência, de accountability e de responsabilidade tanto de instituições privadas como públicas. Naturalmente, destes protestos resultou o recrudescimento da ação reguladora e de controlo por via legislativa e resultou também um maior interesse académico sobre temas de ética corporativa. Os Sistemas de Gestão da Qualidade podem desempenhar um papel importantíssimo na promoção de novas abordagens e formas de pensar a ética que, por aplicação exclusiva de pressões externas (e.g., legislação), muito dificilmente se materializarão. Com efeito, os Sistemas de Gestão da Qualidade estão intrinsecamente ligados aos centros de decisão de empresas e instituições públicas num abraço que permite, por um lado, aceder a informação “sensível” e, por outro, intervir de forma orgânica. O presente artigo defende que a intensificação do uso da abordagem fenomenológica para o estudo do comportamento corporativo contribui para desmascarar comportamento perversos, mais comuns em tempos de crise. Defende que a abordagem fenomenológica ajusta-se perfeitamente aos Sistemas de Gestão da Qualidade e, por isso, deveria ser mais usada. É este o posicionamento teórico da presente comunicação, que exemplifica com transcrições de casos reais do setor da construção paradoxos e incentivos perversos ocorridos em tempos de crise.