Browsing by Issue Date, starting with "2019-06-07"
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- HEI in the context of global citizenshipPublication . Jacquinet, Marc; Nobre, Ângela Lacerda; Duarte, Rogério; Silva, Maria Luisa; Pimentel, FernandoThe last decades have seen an expansion of the application of Quality Systems in the service sectors and in the public service sectors, including in Higher Education Institutions (HEI). Taking into account the fact that educational institutions are the incubators of future societies, it is critical to understand the role played by Quality Systems in improving the efficiency and effectiveness of such sector. HEI replicate or else reject and innovate the basic settings of each society. HEI both repeat and strengthen the social norms, the social conventions and the belief systems of each society or else they renovate and create new operational modes of existence. Global change happens as a result of the cumulative effect of such partial changes.
- Corporate social responsabilityPublication . Jacquinet, Marc; Nobre, Ângela Lacerda; Duarte, Rogério; Pimentel, Fernando; Silva, MariaThe context of the digital economy and of the value systems that are prevalent in contemporary societies imply that Corporate Social Responsibility (CSR) is at the core of business strategies, either as a genuine and results-seeking attitude or else as a reductive communication and marketing approach to the market. CSR functions as the other side of the coin of Quality Systems, as both share the same basic philosophy and working paradigm.
- Business intelligence and of transformational leadershipPublication . Nobre, Ângela Lacerda; Duarte, Rogério; Jacquinet, Marc; Pimentel, Fernando; Silva, MariaThe evolution of the twenty-first century has witnessed the raise of management sciences and the sophistication of its tools and methodologies. A critical part of such evolution has been the development of computing science technologies. Under this setting, Quality Management Systems have developed as a fundamental bridge between information systems and the strategic and operational sides of both businesses and of public institutions. The strategic power of information management has been configured as the field of Business Intelligence, which captures the dynamic circuits of business process modelling and of the decision-making flows.