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The importance of collaboration in knowledge management in public services: creating value for stakeholders
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Knowledge management, understood as a means of value creation for stakeholders, has become one of the main concerns of the “New Economy,” and therefore, is receiving a great deal of interest from academics as well as the business world.
Formerly restricted to private companies, the concern for knowledge management is now studied in public institutions in order to understand the influence of customers’ demands. As public services are part of a complex network in which citizens are the main players, public authorities are increasingly trying to identify and deploy programs that promote the modernization and simplification of Portuguese public services. Knowledge management activities play an important role in these programs; therefore,
this study seeks to understand how collaborative knowledge practices are implemented in Portuguese public services.
This study aims primarily at understanding the importance of collaboration in knowledge management having the value creation for Portuguese public institution stakeholders’ in mind. In order to gain a better understanding of this theme, this chapter presents a case study involving the Simplex Program, created and managed by Agência para a Modernização Administrativa (AMA) and its implementation in the municipal councils of Porto and Águeda and the Inter-municipal Community of Vale do Minho.
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Contexto Educativo
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IGI Global
Licença CC
Sem licença CC