CSG - Research in Social Sciences and Management

Funder

Organizational Unit

Publications

Factors affecting digital transformation in banking

Publication . Porfírio, José; Felício, J. Augusto; Carrilho, Tiago

This study analyzes the perceived impacts of Digital Transformation (DT) in the banking industry, identifying the factors that most affect banking performance and business volume. Based on the opinion of some board members and the perceptions of 50 bank employees, ground theory is used and fsQCA is applied to identify the factors and configurations between Employees, Internal, and External factors that influence the impact of DT on the performance of Portuguese banks. Research is developed at a micro level putting in evidence the holistic comprehension of the DT process and concluding on the importance of flexibility and management capacity to potentiate the impact of DT in banking, highlighting the crucial importance of the employees’ skills and stakeholders’ digital experience to bypass drawbacks to its potential and contributing to improve management and human resource policies to address DT in the banking industry.

2024Journal article

Restricted access

Leadership characteristics and digital transformation

Publication . Porfírio, José; Carrilho, Tiago; Felício, José Augusto; Jardim, Jacinto

Digital transformation (DT) is essential for all companies and industries, depending crucially on systems, IT, strategy, and people. In this research, we analyse how firms’ characteristics, associated with management characteristics, promote DT in Portuguese companies. The model considers the relationship between digital strategy and corporate and business strategy, according to firm and management characteristics. We use a multilevel analysis, applying fsQCA to data obtained from 47 Portuguese firms. The results represent an important step forward in the knowledge of the conditions to promote higher stages of DT, especially regarding leadership and management associated with certain firms’ characteristics. The conclusions support the crucial role of leadership and especially the importance of managers’ coherence towards companies’ mission to promote more advanced stages of DT. At the same time, it contributes to develop knowledge about the best possible combination of firms’ and management characteristics to promote DT.

2020-12Journal article

Restricted access

Organizational purpose and employee motivation: an fsQCA analysis

Publication . Porfírio, José; Rodrigues, Ricardo; Magalhães, Filipa; Carrilho, Tiago

Purpose – Organizational Purpose (OP) has become increasingly important in the organizational context. This research focuses on how OP can contribute to employee motivation, using personal and institutional OP factors and considering the importance of employee motivation toward organizational success. Design/methodology/approach – To conduct the research, we selected a branch of a leading multinational company in the chemical sector. Based on data collected through a questionnaire sent out to employees and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identified combinations of individual and institutional OP factors leading to high (or low) employee motivation. Findings – The results reveal that individual and institutional OP factors synergistically promote high employee motivation. The employees’ contribution to the OP and the integrity of the organization’s leadership are two key motivating factors. Practical implications – Organizations struggle to develop sustainable competitive advantages in an ever competitive environment. Focusing on the “why” instead of the “how” may help organizations differentiate and achieve higher employee motivation. This research clarifies how to turn purpose into an asset to improve employee motivation. Originality/value – The conclusions highlight the need to share the OP through leadership actions and the importance of helping workers recognize the OP and its values, integrate them into their actions and feel how they contribute to its achievement.

2024Journal article

Restricted access