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Collaborative new product development and the supplier/client relationship: cases from the furniture industry
Publication . Silva, Luís Filipe Reis; Moreira, Antonio; Carcia-Alcaraz, J. L.; Alor-Hernández, G.; Maldonado-Macias, A. A.; Sánchez-Ramírez, C.
The main goal of this chapter is to identify the procedures and management methods used by firms of the furniture industry on collaborative new product development (CNPD) involving supplier–customer relationships. Using a qualitative methodology involving the analysis of eight firms, it is possible to conclude that: (1) the majority of the firms studied use throughout their R&D activities the principles of open innovation; (2) the wood and metallic furniture industries present divergent characteristics concerning the coordination and management of resources associated with CNPD; (3) all firms encourage the involvement of the suppliers in the CNPD process; (4) the management procedures used during the CNPD process are directly related to the size of the firms and the sub-sector they operate; (5) the CNPD process is underpinned by the business relationships between all the parties involved, as well as by the type of products, type of industry, and size of the firms; (6) there are differences in the CNPD processes between firms from the wood furniture industry and firms from the metallic furniture industry.
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