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Browsing by Author "Pinto, Ana"

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  • Glossário de responsabilidade social
    Publication . Ribeiro, Anabela Vaz; Jorge, Vitor Santos; Neves, Francisco; Pires, Amadora Sónia; Benedito, Ana; Saramago, Ana; Rodrigues, Isabel; Velhas, Margarida; Oliveira, Paula; Fidalgo, Maria do Rosário; Elias, Isabel; Jesus, Clara de; Nunes, Bruno; Santos, Regina; Araújo, Sandra; Carreira, Fernando; Queiróz, Ludgero; Gil, Celina; Silva, Ana Sofia; Pinto, Ana; Aires, Maria Angélica; Pereira, Paulo; Negas, Mário Carrilho
    Este Glossário de Responsabilidade Social foi desenvolvido no âmbito da Rede RSO PT, no Grupo de Trabalho da ISO 26 000 (GT ISO 26000). A missão do GT ISO 26000 consiste em promover e aprofundar o conhecimento sobre a norma NP ISO 26000 Linhas de Orientação para a Responsabilidade Social. O Glossário de Responsabilidade Social seguiu a estrutura da norma de referência NP ISO 26000 Linhas de orientação para a responsabilidade social, pelo que os termos se encontram associados aos sete temas da norma.
    2013-10Book Open access Show more
  • Patient satisfaction following day surgery
    Publication . Lemos, Paulo; Pinto, Ana; Morais, Gustavo; Pereira, José; Loureiro, Rui; Teixeira, Sofia; Nunes, Catarina S.
    Study Objective: To evaluate patient satisfaction at discharge and 30 days after day surgery, and to identify predictive factors of patient satisfaction. Design: Observational, prospective study. Setting: Day surgery unit of a university hospital. Patients: 251 consecutive patients, aged 43 ± 15 years (56.6% women), scheduled for day surgery. Interventions: Patients were asked to answer a questionnaire. Measurements: Patients' level of satisfaction was recorded in relation to different variables, using questions of demographics, logistics, and those relating to surgery. Main Results: Over 95% of patients were satisfied with their care at both interviews; 74.5% of patients were completely satisfied at the discharge time; and only 62.4% had the same opinion 30 days after the surgery (P b 0.01). Postoperative pain control [odds ratio (OR) = 1.6], waiting time for surgery (OR = 1.4), and patient changing room conditions (OR = 1.3) were the most important factors influencing patient satisfaction at the time of discharge. Clinical outcome (OR = 3.2), clinical information (OR = 1.6), and postoperative pain control (OR = 1.3) were the main factors affecting patient satisfaction 30 days after surgery. Conclusions: Overall satisfaction following day surgery was at least 95% at discharge and at 30 days. However, complete satisfaction was present only in 75% at discharge and decreased to 62% at 30 days. Clinical outcome was strongly related to patient satisfaction at 30 days after surgery. Factors directly controlled by anesthesiologists such as postoperative pain and information provided, also had a significant impact on patient satisfaction
    2009Journal article Restricted access Show more