Patient satisfaction following day surgery

Lemos, Paulo; Pinto, Ana; Morais, Gustavo; Pereira, José; Loureiro, Rui; Teixeira, Sofia; Nunes, Catarina S.

http://hdl.handle.net/10400.2/13885

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Abstract(s)

Study Objective: To evaluate patient satisfaction at discharge and 30 days after day surgery, and to identify predictive factors of patient satisfaction. Design: Observational, prospective study. Setting: Day surgery unit of a university hospital. Patients: 251 consecutive patients, aged 43 ± 15 years (56.6% women), scheduled for day surgery. Interventions: Patients were asked to answer a questionnaire. Measurements: Patients' level of satisfaction was recorded in relation to different variables, using questions of demographics, logistics, and those relating to surgery. Main Results: Over 95% of patients were satisfied with their care at both interviews; 74.5% of patients were completely satisfied at the discharge time; and only 62.4% had the same opinion 30 days after the surgery (P b 0.01). Postoperative pain control [odds ratio (OR) = 1.6], waiting time for surgery (OR = 1.4), and patient changing room conditions (OR = 1.3) were the most important factors influencing patient satisfaction at the time of discharge. Clinical outcome (OR = 3.2), clinical information (OR = 1.6), and postoperative pain control (OR = 1.3) were the main factors affecting patient satisfaction 30 days after surgery. Conclusions: Overall satisfaction following day surgery was at least 95% at discharge and at 30 days. However, complete satisfaction was present only in 75% at discharge and decreased to 62% at 30 days. Clinical outcome was strongly related to patient satisfaction at 30 days after surgery. Factors directly controlled by anesthesiologists such as postoperative pain and information provided, also had a significant impact on patient satisfaction

Keywords

Ambulatory surgery Anesthesia Day surgery Day surgery Health care: quality indicators Patient satisfaction

URI

http://hdl.handle.net/10400.2/13885

Citation

Lemos, P., A. Pinto, G. Morais, J. Pereira, R. Loureiro, S. Teixeira, and C.S. Nunes (2009) "Patient satisfaction following day surgery," Journal of Clinical Anesthesia, 21(3): 200-205.