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Factors affecting digital transformation in banking

2024Journal article Restricted access
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datacite.subject.sdg12:Produção e Consumo Sustentáveispt_PT
dc.contributor.authorPorfírio, José
dc.contributor.authorFelício, J. Augusto
dc.contributor.authorCarrilho, Tiago
dc.date.accessioned2024-01-04T10:38:36Z
dc.date.available2024-01-04T10:38:36Z
dc.date.issued2024
dc.description.abstractThis study analyzes the perceived impacts of Digital Transformation (DT) in the banking industry, identifying the factors that most affect banking performance and business volume. Based on the opinion of some board members and the perceptions of 50 bank employees, ground theory is used and fsQCA is applied to identify the factors and configurations between Employees, Internal, and External factors that influence the impact of DT on the performance of Portuguese banks. Research is developed at a micro level putting in evidence the holistic comprehension of the DT process and concluding on the importance of flexibility and management capacity to potentiate the impact of DT in banking, highlighting the crucial importance of the employees’ skills and stakeholders’ digital experience to bypass drawbacks to its potential and contributing to improve management and human resource policies to address DT in the banking industry.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doihttps://doi.org/10.1016/j.jbusres.2023.114393pt_PT
dc.identifier.issn0148-2963
dc.identifier.urihttp://hdl.handle.net/10400.2/15343
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.relationCSG - Research in Social Sciences and Management
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectDigital transformationpt_PT
dc.subjectBanking industrypt_PT
dc.subjectOrganizational performancept_PT
dc.subjectBusiness volumept_PT
dc.subjectInternal factorspt_PT
dc.subjectExternal factorspt_PT
dc.titleFactors affecting digital transformation in bankingpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCSG - Research in Social Sciences and Management
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04521%2F2020/PT
oaire.citation.startPage114393pt_PT
oaire.citation.titleJournal of Business Researchpt_PT
oaire.citation.volume171pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNamePorfírio
person.familyNameFelício
person.familyNameCarrilho
person.givenNameJosé António
person.givenNameJ. Augusto
person.givenNameTiago
person.identifier.ciencia-id691A-62DE-BF75
person.identifier.ciencia-idF21E-BDDA-D2CB
person.identifier.orcid0000-0001-9551-9531
person.identifier.orcid0000-0001-8996-2692
person.identifier.orcid0000-0001-8258-8546
person.identifier.ridD-5527-2015
person.identifier.scopus-author-id36834025300
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublicationb01c514a-a758-469a-a31f-f133333ae04c
relation.isAuthorOfPublicationcd1d4e3a-d430-487f-b6e6-fa375de3f73b
relation.isAuthorOfPublication.latestForDiscoverycd1d4e3a-d430-487f-b6e6-fa375de3f73b
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relation.isProjectOfPublication.latestForDiscovery859540a8-cd28-411c-8a38-3bb4a3972b7c

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