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Usability and digital inclusion: standards and guidelines
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Autores
Orientador(es)
Resumo(s)
This article aims at discussing e-government website usability in relation to concerns about
digital inclusion. E-government web design should consider all aspects of usability, including
those that make it more accessible to all. Traditional concerns of social exclusion are being
superseded by fears that lack of digital competence and information literacy may result in dangerous
digital exclusion. Usability is considered as a way to address this exclusion and should
therefore incorporate inclusion and accessibility guidelines. This article makes an explicit link
between usability guidelines and digital inclusion and reports on a survey of local government
web presence in Portugal.
Descrição
Palavras-chave
Usability guidelines Digital inclusion Local e-government Information literacy
Contexto Educativo
Citação
Aleixo, Carlos; Nunes, Miguel; Isaias, Pedro - Usability and digital inclusion: standards and guidelines. "International Journal of Public Administration" [Em linha]. ISSN 0190-0692 (Print) 1532-4265 (Online). Vol. 35, nº 3 (2012), p. 1-27
Editora
Routledge