Usability and digital inclusion: standards and guidelines

Aleixo, Carlos; Nunes, Miguel; Pedro Isaias

http://hdl.handle.net/10400.2/4498

Use this identifier to reference this record.

Name:	Description:	Size:	Format:
Usability_and_Digital_Inclusion_IJPA_formatted - final.pdf		467.59 KB	Adobe PDF	Download

Send Feedback

Authors

Aleixo, Carlos

Nunes, Miguel

Pedro Isaias

Abstract(s)

This article aims at discussing e-government website usability in relation to concerns about digital inclusion. E-government web design should consider all aspects of usability, including those that make it more accessible to all. Traditional concerns of social exclusion are being superseded by fears that lack of digital competence and information literacy may result in dangerous digital exclusion. Usability is considered as a way to address this exclusion and should therefore incorporate inclusion and accessibility guidelines. This article makes an explicit link between usability guidelines and digital inclusion and reports on a survey of local government web presence in Portugal.

Keywords

Usability guidelines Digital inclusion Local e-government Information literacy

URI

http://hdl.handle.net/10400.2/4498

Citation

Aleixo, Carlos; Nunes, Miguel; Isaias, Pedro - Usability and digital inclusion: standards and guidelines. "International Journal of Public Administration" [Em linha]. ISSN 0190-0692 (Print) 1532-4265 (Online). Vol. 35, nº 3 (2012), p. 1-27