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Authors
Advisor(s)
Abstract(s)
Administrative support provided to teachers, learners, and staff is critical for ensuring the quality of the teaching and learning experience in open, distance, and digital education (ODDE). Having been seen for a long time as a peripheral function, administrative support is now recognized as playing a decisive role in suppressing student dropout, improving teaching effectiveness, and promoting learning success. This chapter examines in detail how administrative support
systems are organized and should be redesigned to efficiently assist stakeholders.
This analysis is conducted in the framework of the ongoing digital transformation
process of higher education institutions (HEIs). Reference models for mplementing digital learning innovation are described and analyzed. The chapter
proposes that administrative student support in ODDE should not be organized as
a separate autonomous structure. It is argued that in such complex and unstable
innovation-driven institutional environments, the learner, faculty, and staff
administrative support system should be designed as a hub of resources and
services operating within an open and flexible learning ecosystem. It is suggested
that multidisciplinary teams are set across the HEIs to collaboratively design,
deliver, and support ODDE provision. Administrative staff professional develop ment is also suggested to be reorganized in this innovative framework.
Description
Keywords
Open education Distance education Digital education Online learning Administrative support Learner support Digital transformation Higher education institutions
Citation
Teixeira, A.M. (2023). Administrative Support System. In: Zawacki-Richter, O., Jung, I. (eds) Handbook of Open, Distance and Digital Education.pp 861–880, Springer, Singapore. https://doi.org/10.1007/978-981-19-2080-6_48
Publisher
Springer Singapore