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Publication
O impacto da inteligência emocional na satisfação profissional nos TSDT: estudo de caso no SESARAM, EPERAM
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.35 MB | Adobe PDF |
Advisor(s)
Abstract(s)
A gestão de Unidades de Saúde é desafiadora, exigindo a harmonização entre a gestão, resultados e prestação de cuidados de saúde. Um gestor/líder, nestas organizações, deve procurar a melhoria contínua da qualidade dos serviços prestados, para otimizar os resultados promovendo o bem-estar do utente/cliente. A liderança eficaz, cada vez mais, surge associada a competências emocionais podendo impactar de forma positiva a cultura e clima de uma organização e o desempenho da equipa. A satisfação profissional apresenta-se como um indicador do clima organizacional que pode influenciar os resultados de uma organização. Os referidos desafios não são indiferentes aos Técnicos Superiores de Diagnóstico e Terapêutica (TSDT). O objetivo principal consistiu em aprofundar o conhecimento sobre Inteligência Emocional (IE) e Satisfação Profissional (SP) nos TSDT. O estudo foi realizado através da aplicação de um questionário. Evidenciou-se que a IE não se correlaciona positivamente com a SP. Verificou-se uma correlação estatisticamente positiva (p<0,05) para IE e “Melhoria continua da qualidade”. Não obstante, de não se poder generalizar os resultados, tendo em conta a metodologia utilizada, indagar sobre uma possível correlação IE e SP posicionou-se como contributo a nível académico para a temática. Por fim, analisou-se possíveis diferenças de IE e SP com fatores sociodemográficos e profissionais contribuindo para avanços a nível académico bem como profissionais. Esta investigação foi realizada na Região Autónoma da Madeira, nos TSDT e impulsionou uma reflexão sobre IE e SP. A escassez de estudos aplicado nesta região, bem como aos TSDT, salienta a importância e contributo da presente investigação.
Managing Health Units is challenging, requiring harmonization between management, outcomes, and healthcare provision. A manager/leader in these organizations must seek continuous improvement in the quality of services to optimize outcomes and promote the well-being of the user/client. Effective leadership is increasingly associated with emotional competencies, positively impacting the overall culture, climate, and team performance within an organization. Professional satisfaction serves as an indicator of organizational climate that can influence outcomes. These challenges are not indifferent to the Diagnostic and Therapeutic Technologist. The main objective was to deepen understanding of Emotional Intelligence (EI) and Professional Satisfaction (PS) among these professionals. The study involved a questionnaire. It was found that EI does not correlate positively with PS, but a statistically positive correlation (p<0.05) was observed between EI and "Continuous improvement of quality." Although results cannot be generalized due to the methodology, investigating the possible correlation between EI and PS contributes academically to the subject. Lastly, potential differences in EI and PS were analysed concerning sociodemographic and professional factors, contributing to academic and professional advancements. This research was conducted in the Autonomous Region of Madeira, among Diagnostic and Therapeutic Technicians, prompting reflection on EI and PS. The scarcity of studies in this region, particularly among Diagnostic and Therapeutic Technicians, underscores the importance and contribution of this research.
Managing Health Units is challenging, requiring harmonization between management, outcomes, and healthcare provision. A manager/leader in these organizations must seek continuous improvement in the quality of services to optimize outcomes and promote the well-being of the user/client. Effective leadership is increasingly associated with emotional competencies, positively impacting the overall culture, climate, and team performance within an organization. Professional satisfaction serves as an indicator of organizational climate that can influence outcomes. These challenges are not indifferent to the Diagnostic and Therapeutic Technologist. The main objective was to deepen understanding of Emotional Intelligence (EI) and Professional Satisfaction (PS) among these professionals. The study involved a questionnaire. It was found that EI does not correlate positively with PS, but a statistically positive correlation (p<0.05) was observed between EI and "Continuous improvement of quality." Although results cannot be generalized due to the methodology, investigating the possible correlation between EI and PS contributes academically to the subject. Lastly, potential differences in EI and PS were analysed concerning sociodemographic and professional factors, contributing to academic and professional advancements. This research was conducted in the Autonomous Region of Madeira, among Diagnostic and Therapeutic Technicians, prompting reflection on EI and PS. The scarcity of studies in this region, particularly among Diagnostic and Therapeutic Technicians, underscores the importance and contribution of this research.
Description
Keywords
Inteligência emocional Satisfação profissional Técnicos de Diagnóstico e Terapêutica Região Autónoma da Madeira Emotional intelligence Professional satisfaction Diagnostic and Therapeutic Technicians Autonomous Region of Madeira