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An experiment to discover usability guidelines for designing mobile tourist apps

2021Journal article Open access
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datacite.subject.sdg04:Educação de Qualidadept_PT
dc.contributor.authorGarcia-Lopez, Eva
dc.contributor.authorGarcia-Cabot, Antonio
dc.contributor.authorMarcos, Luis de
dc.contributor.authorTeixeira, António
dc.date.accessioned2023-09-21T11:43:33Z
dc.date.available2023-09-21T11:43:33Z
dc.date.issued2021
dc.description.abstractTourist apps can be very useful for sightseeing, and this is one of the reasons that makes them so numerous in app stores. Good usability can make the difference when choosing an app, from the user’s point of view, so this study is aimed at analyzing and discovering common usability issues in apps for tourism. This paper presents a research study with two objectives: analyzing the most common usability problems in mobile apps for tourism and proposing recommendations for improving the usability of those apps. The research process firstly identifies the main functionalities that tourist guides should have, by filtering the results obtained through the store. This was followed by a two-part experiment. The first part was a Keystroke Level Modelling analysis, where the number of taps needed to perform each main functionality in each tourist guide app was registered. Secondly, a heuristic evaluation was carried out on the best rated apps in the previous stage. Four usability experts tested the apps in real devices, by performing several tasks with a smartphone, and evaluated them according to some mobile heuristics. After this process, the most frequent usability problems in tourist guide apps were found, which allowed to discover recommendations for designing and developing mobile tourist guides. One of the recommendations is that tourist guide apps should provide at least the following functionalities: listing POIs (Points of Interest), showing information of a POI, selecting language, showing a map, working offline, and showing a tourist’s current location. Other recommendations proposed are, for example, showing relevant and complete information of POIs, such as opening hours and admission fees; showing more than one POI on the map and the distance to the tourist; and avoiding showing at the same time commercial information and tourist information.pt_PT
dc.description.sponsorshipSupport by the Junta de Comunidades de Castilla-La Mancha for funding the first author with a postdoctoral training grant for carrying out this work.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationGarcia-Lopez,E., Garcia-Cabot, A., de-Marcos, L., Teixeira, A. (2021). An Experiment to Discover Usability Guidelines for Designing Mobile Tourist Apps, Wireless Communications and Mobile Computing, vol. 2021, Article ID 2824632, 1-12. https://doi.org/10.1155/2021/2824632pt_PT
dc.identifier.doihttps://doi.org/10.1155/2021/2824632pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.2/14966
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherWileypt_PT
dc.relation.publisherversionhttps://www.hindawi.com/journals/wcmc/2021/2824632/pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectTourist appspt_PT
dc.subjectUsabilitypt_PT
dc.subjectMobile heuristicspt_PT
dc.titleAn experiment to discover usability guidelines for designing mobile tourist appspt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage12pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleWireless Communications and Mobile Computingpt_PT
person.familyNameGarcia-Lopez
person.familyNameGarcia-Cabot
person.familyNamede Marcos
person.familyNameTeixeira
person.givenNameEva
person.givenNameAntonio
person.givenNameLuis
person.givenNameAntónio
person.identifier.ciencia-id7810-ACD0-18B2
person.identifier.orcid0000-0002-7598-3289
person.identifier.orcid0000-0002-0298-3237
person.identifier.orcid0000-0003-0718-8774
person.identifier.orcid0000-0002-1339-6548
person.identifier.ridD-8990-2012
person.identifier.scopus-author-id55037309200
person.identifier.scopus-author-id24490856200
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublicatione6474cc5-0c39-4eb5-ba27-a3f19964333f
relation.isAuthorOfPublication.latestForDiscoverye6474cc5-0c39-4eb5-ba27-a3f19964333f

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