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Publication
Monitoring applications with process mining
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 3.82 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Esta pesquisa apresenta um novo método para alavancar técnicas de Process Mining com o objetivo de monitorizar e suportar aplicações de Sistemas de Informação. Combinando as metodologias de Revisão Sistemática da Literatura e de Pesquisa em Design Science para abordar os objetivos da investigação. A revisão da literatura foi conduzida para explorar a investigação existente de Process Mining para monitorizar e suportar aplicações. A revisão de literatura seguiu rigorosos critérios de inclusão e exclusão, selecionando um conjunto de estudos que serviram como base de conhecimento, respondendo às questões de investigação colocadas.
Foi descrito o potencial dos atuais métodos, as suas aplicações, limitações e dimensões inexploradas. Com base nesta revisão, a metodologia Design Science Research foi utilizada para desenvolver um novo método que descreve uma abordagem estruturada e sistemática para a aplicação de técnicas de Process Mining,
especificamente adaptadas para monitorizar e suportar aplicações complexas de Sistemas de Informação. Enfatizando a utilidade prática, o método descreve etapas detalhadas, componentes e diretrizes para uma implementação eficaz. Posteriormente, foi avaliado e validado através de um cenário real de caso de uso, afirmando sua eficácia e potencial impacto em aplicações reais. O processo de avaliação concentrou-se na capacidade de o método identificar ineficiências de processos e fornecer suporte para a tomada de decisões em aplicações de Sistemas de Informação. As conclusões derivadas deste estudo contribuem para a aplicabilidade de Process Mining, introduzindo um método que visa melhorar as capacidades de monitorização e suporte de aplicações de Sistemas de Informação. Esta investigação reforça a relevância prática e o potencial transformador da integração do Process Mining no domínio da gestão de Sistemas de Informação e estabelece as bases para futuras investigações neste campo.
This research presents a novel method aimed at leveraging Process Mining techniques for monitoring and supporting Information Systems applications. Combining a Systematic Literature Review and the Design Science Research Methodology to address the research objectives comprehensively. The Systematic Literature Review was conducted to explore the existing landscape of Process Mining for application's monitor and support. The review process followed rigorous inclusion and exclusion criteria, selecting a collection of pertinent studies that served as a foundational knowledge base. Through this review, key insights were reported regarding the current methodologies, their applications, limitations, and the unexplored dimensions within the field. From these insights, the Design Science Research Methodology was then employed to conceptualize and develop a new method. This method outlines a structured and systematic approach to applying Process Mining techniques specifically tailored for monitoring and supporting complex Information Systems applications. Emphasizing practical utility, the method encompasses detailed steps, components, and guidelines for effective implementation. Subsequently, the proposed method was evaluated and validated through a real-world use-case scenario, affirming its efficacy and potential impact in actual application environments. The evaluation process focused on assessing the method's ability to derive actionable insights, identify process inefficiencies, and provide support for decision-making within Information Systems applications. The findings derived from this study contribute to the field of Process Mining by introducing a tailored methodology aimed at enhancing the monitoring and support capabilities of Information Systems applications. This research reinforces the practical relevance and potential transformative impact of integrating Process Mining into the domain of Information Systems management and lays the groundwork for future advancements in this field.
This research presents a novel method aimed at leveraging Process Mining techniques for monitoring and supporting Information Systems applications. Combining a Systematic Literature Review and the Design Science Research Methodology to address the research objectives comprehensively. The Systematic Literature Review was conducted to explore the existing landscape of Process Mining for application's monitor and support. The review process followed rigorous inclusion and exclusion criteria, selecting a collection of pertinent studies that served as a foundational knowledge base. Through this review, key insights were reported regarding the current methodologies, their applications, limitations, and the unexplored dimensions within the field. From these insights, the Design Science Research Methodology was then employed to conceptualize and develop a new method. This method outlines a structured and systematic approach to applying Process Mining techniques specifically tailored for monitoring and supporting complex Information Systems applications. Emphasizing practical utility, the method encompasses detailed steps, components, and guidelines for effective implementation. Subsequently, the proposed method was evaluated and validated through a real-world use-case scenario, affirming its efficacy and potential impact in actual application environments. The evaluation process focused on assessing the method's ability to derive actionable insights, identify process inefficiencies, and provide support for decision-making within Information Systems applications. The findings derived from this study contribute to the field of Process Mining by introducing a tailored methodology aimed at enhancing the monitoring and support capabilities of Information Systems applications. This research reinforces the practical relevance and potential transformative impact of integrating Process Mining into the domain of Information Systems management and lays the groundwork for future advancements in this field.
Description
Keywords
Mineração de processos Monitorização de sistemas Suporte aplicacional Mineração de dados Processos de negócios Process mining System monitoring Application support Data mining Business process model Design science research Systematic literature review
Citation
Miranda, João Bernardo Salvador de - Monitoring applications with process mining [Em linha]. [S.l.]: [s.n.], [2024]. 125 p.