Publication
Business process automation in SMEs
| dc.contributor.author | Moreira, Silvia | |
| dc.contributor.author | São Mamede, Henrique | |
| dc.contributor.author | Santos, Arnaldo | |
| dc.date.accessioned | 2023-06-12T08:47:17Z | |
| dc.date.available | 2023-06-12T08:47:17Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | Business Process Automation has been gaining increasing im- portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea- tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans- formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi- mum return of this transformation. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.doi | 10.1007/978-3-031-30694-5_31 | pt_PT |
| dc.identifier.issn | 1865-1348 | |
| dc.identifier.uri | http://hdl.handle.net/10400.2/14004 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | Springer | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc/4.0/ | pt_PT |
| dc.subject | Business process automation | pt_PT |
| dc.subject | Robotic process automation | pt_PT |
| dc.subject | Business process management | pt_PT |
| dc.subject | Digital transformation | pt_PT |
| dc.title | Business process automation in SMEs | pt_PT |
| dc.type | conference object | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 437 | pt_PT |
| oaire.citation.startPage | 426 | pt_PT |
| oaire.citation.title | EMCIS 2022. European, Mediterranean, and Middle Eastern Conference on Information Systems | |
| person.familyName | Oliveira Moreira | |
| person.familyName | São Mamede | |
| person.familyName | Santos | |
| person.givenName | Silvia Catarina | |
| person.givenName | Henrique | |
| person.givenName | Arnaldo | |
| person.identifier | R-002-0P0 | |
| person.identifier | https://scholar.google.pt/citations?user=ik_0xPkAAAAJ&hl=pt-PT | |
| person.identifier.ciencia-id | 7F17-9DAD-C007 | |
| person.identifier.ciencia-id | 3211-438A-A256 | |
| person.identifier.orcid | 0000-0002-0976-8919 | |
| person.identifier.orcid | 0000-0002-5383-9884 | |
| person.identifier.orcid | 0000-0001-5139-6728 | |
| person.identifier.scopus-author-id | 36458782500 | |
| rcaap.rights | restrictedAccess | pt_PT |
| rcaap.type | conferenceObject | pt_PT |
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