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Virtual assistants in a digital governance environment

2022-07Conference object Open access
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dc.contributor.authorPimentel, Luis
dc.contributor.authorReis, Arsenio
dc.contributor.authorBernardo, Maria do Rosário
dc.contributor.authorRocha, Tânia
dc.contributor.authorBarroso, João
dc.date.accessioned2025-12-30T09:03:58Z
dc.date.available2025-12-30T09:03:58Z
dc.date.issued2022-07en_US
dc.date.updated2025-12-26T18:01:29Z
dc.description.abstractTechnological developments have had a major impact on the intensive use of electronic equipment, networked or connected to the internet, factors that have boosted the emergence and growth of cybercrime. Measures to mitigate and combat the phenomenon, taking into account its complexity and specificity, must involve all public entities with responsibility in the sector, in a global effort to promote digital literacy in the areas of cybersecurity and computer crime prevention. These comprehensive actions should use digital technologies based on artificial intelligence (AI), such as virtual assistants, whose characteristics allow the massification of information transmission, while enhancing the digital inclusion of users. Government entities are engaged in adopting technologies based on chatbots, with their presence in several areas of public administration. Despite the evolution, these resources have not yet been made available by the entities responsible for mitigating computer crime. On the other hand, although there are government programs aimed at increasing the digital skills of citizens, namely regarding the protection of devices, digital content or personal data, they are not designed for the specificities of cybercrime. In this context, a system based on chatbots, implemented in a digital governance context, by law enforcement agencies, with resources shared with other government entities can contribute to the prevention of cybercrime.eng
dc.description.sponsorshipThis work was supported by the RD Project “Continental Factory of Future, (CONTINENTAL FoF) / POCI-01-0247-FEDER-047512”, financed by the European Regional Development Fund(ERDF), through the Program “Programa Operacional Competitividade e Internacionalização(POCI) / PORTUGAL 2020”, under the management of aicep Portugal Global – Trade Investment Agency.
dc.description.versionN/A
dc.identifier.doi10.1109/cscc55931.2022.00039en_US
dc.identifier.eid2-s2.0-85147736149en_US
dc.identifier.isbn978-1-6654-8186-1/22
dc.identifier.slugcv-prod-3613552
dc.identifier.urihttp://hdl.handle.net/10400.2/20582
dc.language.isoeng
dc.peerreviewedyes
dc.publisherIEEE
dc.rights.uriN/A
dc.subjectArtificial intelligence
dc.subjectChatbots
dc.subjectConversational agents
dc.subjectNatural language processing
dc.titleVirtual assistants in a digital governance environmenteng
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferenceDate2022
oaire.citation.title26th International Conference on Circuits, Systems, Communications and Computers (CSCC)
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNamePimentel
person.familyNameBernardo
person.familyNameRocha
person.givenNameLuis
person.givenNameMaria do Rosário
person.givenNameTânia
person.identifier.ciencia-idE412-BCD0-840F
person.identifier.ciencia-id141B-F635-7D75
person.identifier.orcid0000-0002-0810-8601
person.identifier.orcid0000-0002-9518-0854
person.identifier.orcid0000-0002-2605-9284
rcaap.cv.cienciaidE412-BCD0-840F | Maria do Rosário Matos Bernardo
rcaap.rightsopenAccessen_US
relation.isAuthorOfPublication969d04ce-e78a-4f51-8763-94532683dc53
relation.isAuthorOfPublicationb4822269-cd24-443d-972c-769780ad0ed2
relation.isAuthorOfPublication4a75c20a-5005-4fb8-8ef6-abe29556f6a3
relation.isAuthorOfPublication.latestForDiscoveryb4822269-cd24-443d-972c-769780ad0ed2

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