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Enhancing higher education with artificial intelligence: implementing and assessing a chatbot in a business information systems course

2025-12-31Book part Restricted access
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datacite.subject.fosCiências Sociais::Economia e Gestão
datacite.subject.fosCiências Naturais::Ciências da Computação e da Informação
datacite.subject.fosCiências Sociais::Ciências da Educação
datacite.subject.sdg04:Educação de Qualidade
dc.contributor.authorIsaias, Pedro
dc.contributor.authorHoque, Tania Tanzin
dc.contributor.authorMiranda, Paula
dc.contributor.editorSampson, Demetrios
dc.contributor.editorIsaías, Pedro
dc.contributor.editorIfenthaler, Dirk
dc.date.accessioned2026-01-08T18:26:17Z
dc.date.available2026-01-08T18:26:17Z
dc.date.issued2025-12-31
dc.description.abstractThe higher education sector is continuously searching for innovative technologies that can assist both lecturers and students to be prolific. The deployment of artificial intelligence in educational settings can assume a panoply of forms. Chatbots are a valuable example of the deployment of artificial intelligence in higher education, as they become increasingly popular in other areas of society. As with any innovative technology, the use of chatbots, in higher education, requires extensive research and careful consideration of their pedagogical value. The lessons learned from lecturers who experiment with chatbots can constitute important evidence to support their use. This paper presents a chatbot specifically designed for a higher education course, named RESOURCEbot, its mechanics and workflows. This chatbot was used in a university course to assist the students with recommendations of relevant research papers. It is also presented the chatbot’s evaluation. The evaluation of the RESOURCEbot derived from a questionnaire that was distributed among the students to assess their opinions about the experience of using a chatbot, its performance and their intention to use chatbots in educational settings. The results highlighted some of RESOURCEbot’s limitations, such as some difficulty in understanding the students’ prompts, but overall, they reflected the students’ positive opinions concerning its ease of use, and the value and pertinence of its recommendations.eng
dc.identifier.doi10.1007/978-3-032-05817-1_6
dc.identifier.isbn978-3-032-05816-4
dc.identifier.urihttp://hdl.handle.net/10400.2/20728
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSpringer
dc.relation.ispartofseriesCognition and Exploratory Learning in the Digital Age (CELDA)
dc.rights.uriN/A
dc.subjectChatbots
dc.subjectArtificial intelligence
dc.subjectHigher education
dc.subjectTechnology evaluation
dc.titleEnhancing higher education with artificial intelligence: implementing and assessing a chatbot in a business information systems courseeng
dc.typebook part
dspace.entity.typePublication
oaire.citation.endPage136
oaire.citation.startPage115
oaire.citation.titleTeaching and Learning in the Generative Artificial Intelligence Age
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameIsaias
person.familyNameHoque
person.familyNameMiranda
person.givenNamePedro
person.givenNameTania Tanzin
person.givenNamePaula
person.identifier.ciencia-id731A-2E36-6847
person.identifier.ciencia-id671F-0D66-044E
person.identifier.orcid0000-0003-1194-2127
person.identifier.orcid0000-0002-2004-5199
person.identifier.orcid0000-0002-5327-1598
person.identifier.scopus-author-id23397974600
relation.isAuthorOfPublicationbf41e004-f721-4349-a34c-95968cb9ea99
relation.isAuthorOfPublication9111b9f2-dd23-4f2d-bd35-6f05c24c1c00
relation.isAuthorOfPublicationea18796b-d728-49ae-bcc2-2203f0ea0f04
relation.isAuthorOfPublication.latestForDiscoverybf41e004-f721-4349-a34c-95968cb9ea99

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