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Publication
A qualidade centrada no utente: estudo de casos de dois hospitais públicos
| Name: | Description: | Size: | Format: | |
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| 5.8 MB | Adobe PDF |
Advisor(s)
Abstract(s)
Aumentar a qualidade nos cuidados de saúde relaciona-se diretamente com a melhoria
contínua dos cuidados centrados no utente (IOM, 2001). Estratégias que visem promover
políticas de gestão da qualidade centradas no utente, são essenciais para monitorizar e
garantir a implementação deste novo paradigma de saúde. Objetiva-se com o estudo,
através da avaliação da perceção dos gestores com funções de qualidade em ambos os
hospitais e, da análise documental das políticas de qualidade centrada no utente
existentes, propor um conjunto de estratégias de melhoria da qualidade que promovem a
implementação da abordagem de gestão da qualidade centrada no utente.
A metodologia de investigação utilizada assenta num paradigma interpretativo de
natureza qualitativa, operacionalizada por um estudo predominantemente descritivo,
comparativo e exploratório através do estudo de casos. Os instrumentos de colheita de
dados foram a pesquisa documental, o questionário adaptado “Where Do We Stand”
(IPFCC, 2008) e a entrevista. O método de tratamento foi a análise de conteúdo e a
estatística descritiva com recurso ao software SPSS 29. Os resultados obtidos, reiteram
a existência de uma fraca cultura de qualidade centrada no utente em ambos os hospitais
tendo por base as dimensões dos cuidados centrados no utente e os determinantes
organizacionais analisados. Nesse sentido, foi realizada uma proposta de estratégias de
melhoria das políticas de gestão da qualidade centrada no utente para ambos os hospitais.
Increasing quality in health care is directly related to continuous improvement in patientcentered care (IOM, 2001). Strategies that aimed promoting patient-centered quality management policies are essential to monitor and ensure the implementation of this new health paradigm. The objective of this study is to propose a set of quality improvement strategies that promote the implementation of patient-centered quality management approach, through the evaluation of the perception of managers with quality functions and through the documental analysis of the user-centered quality policies, in two public hospitals. The research methodology used was based on an interpretative paradigm of a qualitative nature, operationalized by case studie, predominantly descriptive, comparative and exploratory. The instruments of data collection were documentary research, the adapted questionnaire “Where Do We Stand” (IPFCC, 2008) and the interview. The treatment method was content analysis and descriptive statistics using the SPSS 29 software. The results obtained reiterate the existence of a weak quality culture patient-centered in both hospitals based on the dimensions of patient-centered care and the organizational determinants analyzed. That result in a proposal with strategies to improve patientcentered quality management policies in both hospitals.
Increasing quality in health care is directly related to continuous improvement in patientcentered care (IOM, 2001). Strategies that aimed promoting patient-centered quality management policies are essential to monitor and ensure the implementation of this new health paradigm. The objective of this study is to propose a set of quality improvement strategies that promote the implementation of patient-centered quality management approach, through the evaluation of the perception of managers with quality functions and through the documental analysis of the user-centered quality policies, in two public hospitals. The research methodology used was based on an interpretative paradigm of a qualitative nature, operationalized by case studie, predominantly descriptive, comparative and exploratory. The instruments of data collection were documentary research, the adapted questionnaire “Where Do We Stand” (IPFCC, 2008) and the interview. The treatment method was content analysis and descriptive statistics using the SPSS 29 software. The results obtained reiterate the existence of a weak quality culture patient-centered in both hospitals based on the dimensions of patient-centered care and the organizational determinants analyzed. That result in a proposal with strategies to improve patientcentered quality management policies in both hospitals.
Description
Keywords
Qualidade Gestão da qualidade em saúde Gestão da qualidade centrada no utente Cuidado centrado no utente Quality Quality management in health Patient-centered quality management patient-centered care
Pedagogical Context
Citation
Silva, Marta Sofia Martinho Biscaia da - A qualidade centrada no utente [Em linha]: estudo de casos de dois hospitais públicos. [S.l.]: [s.n.], 2023. 118 p.