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O outsourcing nos projetos de sistemas de informação no setor financeiro português: identificação e avaliação de critérios e fatores de decisão na escolha do modelo de outsourcing
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Resumo(s)
Os sistemas de informação (SI) têm vindo a aumentar a sua criticidade na definição da estratégia empresarial. Se inicialmente eram um meio para a execução da estratégia definida, atualmente, os SI são influenciadores dessa mesma estratégia. A diversidade de soluções, as conformidades, o risco, as capacidades e as disponibilidades exigidas às infraestruturas e às conectividades, bem como a infinidade de valências e conhecimentos exigidos ao capital intelectual, afastam as soluções insourcing. É neste contexto que os gestores veem o outsourcing como um facilitador da transformação dos negócios, principalmente nesta nova era do negócio digital. A opção pelo modelo de gestão em outsourcing envolve a análise de um conjunto de variáveis que irão influenciar a tomada de decisão relativamente à questão make or buy, inclusivamente na área da gestão de projetos, mais direcionada para responder às exigências do modelo de negócio digital. Há fatores de qualidade, velocidade e preço que determinam o tipo de outsourcing, o tipo de serviço a externalizar ou mesmo a metodologia a implementar, no entanto, nesta dissertação, defende-se a existência de fatores ocultos não diretamente relacionados com a busca racional da produtividade e eficácia das funções dos SI e pretendeu-se determinar até que ponto esses fatores serão responsáveis pelas mudanças na condução das empresas.
Information systems have increasingly become critical in shaping business strategy. Initially, they were merely tools for executing a defined plan, but today, IS influences the strategy. The diversity of solutions, compliance requirements, risks, capabilities, and availability demanded of infrastructures and connectivity, along with the extensive skills and knowledge required of intellectual capital, have distanced companies from insourcing solutions. In this context, managers view outsourcing as a facilitator of business transformation, especially in this new era of digital business. Opting for an outsourcing management model involves analyzing variables that influence decision-making regarding the "make or buy" question, even in project management, which is increasingly focused on meeting the demands of the digital business model. Factors such as quality, speed, and cost determine the type of outsourcing, the services to be externalized, or even the methodology to be implemented. However, In this dissertation, it is argued that hidden factors, not directly related to the rational pursuit of productivity and the effectiveness of IS functions, exist. The aim was to determine the extent to which these factors are responsible for changes in the management of companies.
Information systems have increasingly become critical in shaping business strategy. Initially, they were merely tools for executing a defined plan, but today, IS influences the strategy. The diversity of solutions, compliance requirements, risks, capabilities, and availability demanded of infrastructures and connectivity, along with the extensive skills and knowledge required of intellectual capital, have distanced companies from insourcing solutions. In this context, managers view outsourcing as a facilitator of business transformation, especially in this new era of digital business. Opting for an outsourcing management model involves analyzing variables that influence decision-making regarding the "make or buy" question, even in project management, which is increasingly focused on meeting the demands of the digital business model. Factors such as quality, speed, and cost determine the type of outsourcing, the services to be externalized, or even the methodology to be implemented. However, In this dissertation, it is argued that hidden factors, not directly related to the rational pursuit of productivity and the effectiveness of IS functions, exist. The aim was to determine the extent to which these factors are responsible for changes in the management of companies.
Descrição
Tese de Mestrado em Gestão, apresentada à Universidade Aberta.
Palavras-chave
Outsourcing ITO (Information Technology Outsourcing) BPO (Business Process Outsourcing) SaaS (Software as a Service) PaaS (Platform as a Service) IaaS (Infrastructure as a Service) ITO BPO SaaS PaaS IaaS