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- Business process automation in SMEsPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness Process Automation has been gaining increasing im- portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea- tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans- formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi- mum return of this transformation.
- Process automation using RPA: a literature reviewPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness process automation has been gaining more and more space in the management of organizations, since it translates into a reduction in the execution time of routine tasks in an organization, freeing up employees for other more creative and interesting tasks. However, it is important to check what types of processes are eligible, benefits, and challenges in the adoption of RPA technology. Robotic Process Automation (RPA) is a growing trend in business process restructuring, combined with digital transformation. This technology can be applied in various areas of business processes, and by organizations from any sector of activity. This work, through a literature review, aims to clarify the RPA's concept, the benefits found in this adoption, the main characteristics that the processes must have to be eligible, and the main barriers encountered for successful RPA adoption. In short, this preliminary literature review aims to contribute to the organization's clarification of RPA adoption.