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- An integrated approach using robotic process automation and artificial intelligence as disruptive technology for digital transformationPublication . Araújo, Anderson; São Mamede, Henrique; Filipe, Vítor; Santos, VitorDigital transformation is a phenomenon arising from social, behavioral and habitual changes due to global economic and technological development. Its main characteristic is adopting disruptive digital technologies by organizations to transform their capabilities, structures, processes and business model components. One of the disruptive digital technologies used in organizations’ digital transformation process is Robotic Process Automation. However, the use of Robotic Process Automation is limited by several constraints that affect its reliability and increase the cost. Artificial Intelligence techniques can improve some of these constraints. The use of Robotic Process Automation combined with Artificial Intelligence capabilities is called Hyperautomation. However, there is a lack of solutions that successfully integrate both technologies in the context of digital transformation. This work proposes an integrated approach using Robotic Process Automation and Artificial Intelligence as disruptive Hyperautomation technology for digital transformation.
- Business process automation in SMEsPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness Process Automation has been gaining increasing im- portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea- tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans- formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi- mum return of this transformation.
- Process automation using RPA: a literature reviewPublication . Moreira, Silvia; São Mamede, Henrique; Santos, ArnaldoBusiness process automation has been gaining more and more space in the management of organizations, since it translates into a reduction in the execution time of routine tasks in an organization, freeing up employees for other more creative and interesting tasks. However, it is important to check what types of processes are eligible, benefits, and challenges in the adoption of RPA technology. Robotic Process Automation (RPA) is a growing trend in business process restructuring, combined with digital transformation. This technology can be applied in various areas of business processes, and by organizations from any sector of activity. This work, through a literature review, aims to clarify the RPA's concept, the benefits found in this adoption, the main characteristics that the processes must have to be eligible, and the main barriers encountered for successful RPA adoption. In short, this preliminary literature review aims to contribute to the organization's clarification of RPA adoption.
- A method for selecting processes for automation with AHP and TOPSISPublication . Costa, Diogo Silva; São Mamede, Henrique; Silva, Miguel Mira daOrganizations are more frequently turning towards robotic process automation (RPA) as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. These software robots can handle various rule-based, digital, repetitive tasks. However, currently available process identification methods must be qualified to select suitable automation processes accurately. Wrong process selection and failed attempts are often the origin of process automation's bad reputation within organizations and often result in the avoidance of this technology. As a result, in this research, a method for selecting processes for automation combining two multi-criteria decision-making techniques, Analytical Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), will be proposed, demonstrated, and evaluated. This study follows the Design Science Research Methodology (DSRM) and applies the proposed method for selecting processes for automation to a real-life scenario. The result will be a method to support the proper selection of business processes for automation, increasing the success of implementing RPA tools in an organization.
- A lean approach to robotic process automation in bankingPublication . São Mamede, Henrique; Martins, Carina Maria Gonçalves; Silva, Miguel Mira daAutomation is a concept that has been previously introduced in organizations as a means to improve their processes. However, Robotic Process Automation (RPA) is an emerging method to automate processes with software, which the industry calls robots. These robots perform repetitive and low-complexity tasks previously performed by humans in front of a computer which as is known is the most commonly used feature in a company nowadays. Using the Design Science Research methodology to build up this article, it is argued that RPA is being used idly compared to its full potential which would entail using process improvement techniques before applying the automation itself. Thus, this article proposes a new approach to RPA through the use of Lean techniques. This article assesses two market leaders in RPA. It suggests a framework of activities for organizations that are investing in RPA and that want to take advantage of the capabilities currently offered by this technology. The majority of the demonstration proposal was carried out in a Portuguese private bank in three processes. Depending on the different cases, it had an overall positive evaluation in the field or simulations. Comparing RPA and Lean RPA projects in the number of resources (time, FTE) needed to carry out business processes, the latter approach presented values that were significantly lower and, consequently, satisfactory.