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- A method for selecting processes for automation with AHP and TOPSISPublication . Costa, Diogo Silva; São Mamede, Henrique; Silva, Miguel Mira daOrganizations are more frequently turning towards robotic process automation (RPA) as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. These software robots can handle various rule-based, digital, repetitive tasks. However, currently available process identification methods must be qualified to select suitable automation processes accurately. Wrong process selection and failed attempts are often the origin of process automation's bad reputation within organizations and often result in the avoidance of this technology. As a result, in this research, a method for selecting processes for automation combining two multi-criteria decision-making techniques, Analytical Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), will be proposed, demonstrated, and evaluated. This study follows the Design Science Research Methodology (DSRM) and applies the proposed method for selecting processes for automation to a real-life scenario. The result will be a method to support the proper selection of business processes for automation, increasing the success of implementing RPA tools in an organization.
- Robotic Process Automation (RPA) adoption: a systematic literature reviewPublication . Costa, Diogo; São Mamede, Henrique; Silva, Miguel Mira daRobotic Process Automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, joint with the increased number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalizable ideas and concepts about these software robots. In this paper, a Systematic Literature Review (SLR) approach was used to find and synthesize information through the obtained articles on this subject. This research identified the most general implementation features of successful RPA adoption cases, observed benefits, challenges commonly faced by organizations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings present in this paper have two purposes. The first is to provide a way for companies and organizations to become more familiar with good practices regarding robotic process automation adoption. The other is to foster further research on the subject by complementing the current knowledge and proposing new paths for research.