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Publication
Dashboard empresarial para uma autoridade reguladora das comunicações
| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 7.61 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
As Autoridades Reguladoras das Comunicações enquanto entidades responsáveis
pela regulação, supervisão e fiscalização dos setores postais e telecomunicações,
cooperam entre si a diversos níveis com o objetivo comum de promover e facilitar
o desenvolvimento dos setores postal e de telecomunicações de forma harmoniosa,
competitiva e acessível dentro dos padrões de qualidade.
Por natureza, a capacidade de análise, tratamento de dados e tomada de decisões
neste tipo de organização é um fator crítico de sucesso e impactua diretamente na
economia do país. A Visualização da Informação procura tornar a interpretação de
dados mais eficiente por forma a facilitar o processo de tomada de decisões.
Pretende-se com o presente trabalho desenvolver um protótipo de dashboard, que
permita o regulador ter visibilidade do mercado que regula e tomar as devidas
medidas regulatórias para bem o mercado. A metodologia empregue foi a Design
Science Research – DSR, por ser um método de pesquisa científica onde o
pesquisador está comprometido em resolver um problema prático num contexto
específico por meio de um artefacto e gerar novo conhecimento científico.
Após a identificação dos indicadores de desempenho que permitem avaliar o
desempenho do setor de telecomunicações, foi desenvolvido e avaliado o protótipo
funcional de um dashboard.
Os resultados da avaliação controlada apontam para uma boa usabilidade do
dashboard.
The Communications Regulatory Authorities, as entities responsible for the regulation, supervision and inspection of the postal and telecommunications sectors, cooperate with each other at various levels with the common objective of promoting and facilitating the harmonious, competitive and accessible development of the postal and telecommunications sectors within quality standards. By nature, the ability to analyze, process data and make decisions in this type of organization is a critical success factor and has a direct impact on the country's economy. The information Visualization seeks to make data interpretation more efficient in order to facilitate the decision-making process. The objective of this work is to develop a dashboard prototype, which allows the regulator to have market visibility and take the necessary regulatory measures for the benefit of market. The methodology used was Design Science Research – DSR, as it is a scientific research method where the researcher is committed to solving a practical problem in a specific context through an artifact and generating new scientific knowledge. After the identification of the performance indicators that allow to evaluate the performance of the telecommunications setor, a functional prototype of the dashboard was developed, tested and evaluated. The results of the controlled evaluation point to a good usability of the dashboard.
The Communications Regulatory Authorities, as entities responsible for the regulation, supervision and inspection of the postal and telecommunications sectors, cooperate with each other at various levels with the common objective of promoting and facilitating the harmonious, competitive and accessible development of the postal and telecommunications sectors within quality standards. By nature, the ability to analyze, process data and make decisions in this type of organization is a critical success factor and has a direct impact on the country's economy. The information Visualization seeks to make data interpretation more efficient in order to facilitate the decision-making process. The objective of this work is to develop a dashboard prototype, which allows the regulator to have market visibility and take the necessary regulatory measures for the benefit of market. The methodology used was Design Science Research – DSR, as it is a scientific research method where the researcher is committed to solving a practical problem in a specific context through an artifact and generating new scientific knowledge. After the identification of the performance indicators that allow to evaluate the performance of the telecommunications setor, a functional prototype of the dashboard was developed, tested and evaluated. The results of the controlled evaluation point to a good usability of the dashboard.
Description
Keywords
INCM - Instituto Nacional das Comunicações de Moçambique Dashboard Visualização de informação Indicadores de desempenho Telecomunicações Moçambique Information visualization Performance indicators Telecommunications
Citation
Chemane, Miceles Miguel - Dashboard empresarial para uma autoridade reguladora das comunicações [Em linha]. [S.l.]: [s.n.], 2023. 84 p.