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Business process automation in SMEs: a systematic literature review

datacite.subject.fosEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
dc.contributor.authorMoreira, Sílvia
dc.contributor.authorSantos, Arnaldo
dc.contributor.authorSão Mamede, Henrique
dc.contributor.editorSantos
dc.date.accessioned2025-02-05T16:24:26Z
dc.date.available2025-02-05T16:24:26Z
dc.date.issued2024-05-28
dc.description.abstractBusiness Process Automation has been gaining increasing importance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other, more creative and exciting things. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, automation initiatives still fail. Adopting this technology can raise social, technological, ethical, methodical, and organizational issues. These facts have triggered the necessity for a summary that could extract more information about how to implement Business Process Automation (BPA), attending to the administrative processes, especially when applied in Small and Medium-sized Enterprises (SMEs). This study aims not only to review the available literature on how to implement BPA but also to typify the processes that can be automated, which technologies or tools exist for making that change, and influence factors in the procedure of BPA. We have covered more than 300 research papers published between 2016 and 2023 in reputable scientific data sources like Scopus, Web of Science/Clarivate, and ScienceDirect/Elsevier. The review revealed some paths for BPA, with some common steps. In addition, some common process characteristics fundamental to automation are exposed, as well as factors that are critical to an organization for successful automation. The results indicate that BPA is an established area in Business Process Management related to technologies/tools like Robotic Process Automation (RPA) or Cognitive-Robotic Process Automation (C-RPA), Workflow Management Systems (WfMS), Enterprise Resource Planning (ERP), and Blockchain. As far as we observed, this Systematic Literature Review(SLR) is a unique study that covers all the environmental variables for applying automation in business processes.eng
dc.identifier.citationMoreira, S., Mamede, H. S., & Santos, A. (2024). Business Process Automation in SMEs: A Systematic Literature Review. IEEE Access.
dc.identifier.doi10.1109/ACCESS.2024.3406548
dc.identifier.issn2169-3536
dc.identifier.urihttp://hdl.handle.net/10400.2/19473
dc.language.isoeng
dc.peerreviewedyes
dc.publisherIEEE
dc.relationINESC TEC- Institute for Systems and Computer Engineering, Technology and Science
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital transformation (DX)
dc.subjectBusiness process automation
dc.subjectBusiness process management
dc.subjectModel for BPA
dc.subjectRoadmap for BPA
dc.subjectGuidelines for BPA
dc.subjectInfluencing factors in BPA
dc.titleBusiness process automation in SMEs: a systematic literature revieweng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleINESC TEC- Institute for Systems and Computer Engineering, Technology and Science
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F50014%2F2020/PT
oaire.citation.endPage75864
oaire.citation.startPage75832
oaire.citation.titleIEEE Access
oaire.citation.volume12
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_ab4af688f83e57aa
person.familyNameSantos
person.familyNameSão Mamede
person.givenNameArnaldo
person.givenNameHenrique
person.identifierhttps://scholar.google.pt/citations?user=ik_0xPkAAAAJ&hl=pt-PT
person.identifierR-002-0P0
person.identifier.ciencia-id3211-438A-A256
person.identifier.ciencia-id7F17-9DAD-C007
person.identifier.orcid0000-0001-5139-6728
person.identifier.orcid0000-0002-5383-9884
person.identifier.scopus-author-id36458782500
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublicationb40e1515-a3da-429d-83f6-717be6d9f30d
relation.isAuthorOfPublication86fd6131-eed5-42be-9639-9466ddf680ab
relation.isAuthorOfPublication.latestForDiscoveryb40e1515-a3da-429d-83f6-717be6d9f30d
relation.isProjectOfPublication13f483ad-8866-484a-b747-6ffb367bc8fd
relation.isProjectOfPublication.latestForDiscovery13f483ad-8866-484a-b747-6ffb367bc8fd

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