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An approach to knowledge management with an e-Learning platform
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Resumo(s)
Knowledge management is still a problem for many organizations and at two different levels: tacit knowledge, which typically resides on the head of each individual and gets lost for the organizations when a person goes to work with a different company; explicit knowledge, which presents growing costs for its dissemination in the organization.
In the chapter, the authors propose a model to address those problems, taking for base the SECI (Socialization, Externalization, Combination and Internalization) model, originally developed for knowledge management, together with an e-learning platform and a set of activities as tools to implement a working solution.
Such model have the ability to solve organizational knowledge problems, implementing a knowledge management process, allowing the transformation of tacit knowledge into explicit knowledge.
Descrição
Palavras-chave
Organizational knowledge Knowledge management e-Learning Tacit knowledge Explicit knowledge Knowledge management system