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Business process automation in SMEs

dc.contributor.authorMoreira, Silvia Catarina Oliveira
dc.contributor.authorSão Mamede, Henrique
dc.contributor.authorSantos, Arnaldo
dc.date.accessioned2026-02-16T10:36:18Z
dc.date.available2026-02-16T10:36:18Z
dc.date.issued2023en_US
dc.date.updated2026-02-11T17:16:28Z
dc.description.abstractBusiness Process Automation has been gaining increasing im-portance in the management of companies and organizations since it reduces the time needed to carry out routine tasks, freeing employees for other more crea-tive and exciting things. The use of process automation seems to be a growing trend in the business's operational restructuring, combined with digital trans-formation. It can be applied in the most varied business areas. Organizations from any sector of activity can also adopt it. Given these benefits, the granted success in transforming business processes would be expected. However, 30 to 50% of automation initiatives with Robotic Process Automation technology fail. In this work, a set of guidelines will be proposed that will constitute, after validation, a framework capable of guiding organizations, with a focus on SMEs, in the procedure of automating their processes, thus obtaining the maxi-mum return of this transformation.por
dc.description.versionN/A
dc.identifier.authenticusidP-00Y-7NTen_US
dc.identifier.doi10.1007/978-3-031-30694-5_31en_US
dc.identifier.eid2-s2.0-85161413115en_US
dc.identifier.otherdblp:conf/emcis/MoreiraM022en_US
dc.identifier.slugcv-prod-3242810
dc.identifier.urihttp://hdl.handle.net/10400.2/21306
dc.identifier.wosWOS:001308340700031en_US
dc.language.isoeng
dc.peerreviewedyes
dc.rights.uriN/A
dc.subjectBusiness process automation
dc.subjectFramework
dc.subjectRobotic process automation
dc.subjectBusiness process management
dc.subjectDigital transformation
dc.titleBusiness process automation in SMEseng
dc.typebook parten_US
dspace.entity.typePublication
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameMoreira
person.familyNameSão Mamede
person.familyNameSantos
person.givenNameSilvia Catarina Oliveira
person.givenNameHenrique
person.givenNameArnaldo
person.identifierR-002-0P0
person.identifierhttps://scholar.google.pt/citations?user=ik_0xPkAAAAJ&hl=pt-PT
person.identifier.ciencia-id7F17-9DAD-C007
person.identifier.ciencia-id3211-438A-A256
person.identifier.orcid0000-0002-0976-8919
person.identifier.orcid0000-0002-5383-9884
person.identifier.orcid0000-0001-5139-6728
person.identifier.scopus-author-id36458782500
rcaap.cv.cienciaid3211-438A-A256 | Arnaldo Manuel Pinto dos Santos
rcaap.rightsopenAccessen_US
relation.isAuthorOfPublicationa0ea52c7-e7c0-4323-b089-1f2f50dc64fa
relation.isAuthorOfPublication86fd6131-eed5-42be-9639-9466ddf680ab
relation.isAuthorOfPublicationb40e1515-a3da-429d-83f6-717be6d9f30d
relation.isAuthorOfPublication.latestForDiscovery86fd6131-eed5-42be-9639-9466ddf680ab

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