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Validation of e-government information delivery attributes: the adoption of the focus group method

2021-10-28Journal article Open access
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datacite.subject.sdg10:Reduzir as Desigualdadespt_PT
dc.contributor.authorMonteiro, José Augusto de Araújo
dc.contributor.authorBernardo, Maria do Rosário Matos
dc.contributor.authorFerreira, Mafalda
dc.contributor.authorRocha, Tânia
dc.date.accessioned2023-01-05T10:53:19Z
dc.date.available2023-01-05T10:53:19Z
dc.date.issued2021-10-28
dc.description.abstractIn democratic countries, government websites became an important channel for interaction with the public administration in the last few years. Nevertheless, several issues have an impact on the way users access to content and information. Lack of accessibility and usability or, in the broad sense, lack of concern with user needs, can still be found in many government websites. To address the problem, a previous literature review on e-government information delivery attributes was performed. Based on this review, a large set of attributes related to quality was obtained to evaluate these dimensions in the context of e-government. The purpose of this study is to better understand which of these attributes are the most valued, in the users’ perspective, for evaluating content delivered by government websites. A qualitative approach was adopted, using Focus Group interviews as a strategy to obtain data and Thematic Analysis to analyze such data. The main results highlighted the attributes related to content delivery, interaction, and emotional aspects. User Experience, accessibility, and usability were prioritized by Focus Group participants.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationMonteiro J, Bernando M, Ferreira M, Rocha T (2021) Validation of e-Government Information Delivery Attributes: The Adoption of the Focus Group Method. JUCS - Journal of Universal Computer Science 27(10): 1069-1095. https://doi.org/10.3897/jucs.66979pt_PT
dc.identifier.doihttps://doi.org/10.3897/jucs.66979pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.2/13037
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherJUCS - Journal of Universal Computer Sciencept_PT
dc.relation.publisherversionhttps://lib.jucs.org/article/66979/pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-sa/4.0/pt_PT
dc.subjectElectronic governmentpt_PT
dc.subjectUsabilitypt_PT
dc.subjectAccessibilitypt_PT
dc.subjectUser Experience (UX)pt_PT
dc.subjectQualitypt_PT
dc.titleValidation of e-government information delivery attributes: the adoption of the focus group methodpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1095pt_PT
oaire.citation.issue10pt_PT
oaire.citation.startPage1069pt_PT
oaire.citation.titleJUCS - Journal of Universal Computer Sciencept_PT
oaire.citation.volume27pt_PT
person.familyNameDE ARAÚJO MONTEIRO
person.familyNameBernardo
person.familyNameFerreira
person.familyNameVilela da Rocha
person.givenNameJOSÉ AUGUSTO
person.givenNameMaria do Rosário
person.givenNameMafalda
person.givenNameTânia de Jesus
person.identifierhttps://scholar.google.pt/citations?user=hLcmjRYAAAAJ&hl=pt-PT
person.identifier.ciencia-idCB1B-9B24-BFE9
person.identifier.ciencia-idE412-BCD0-840F
person.identifier.ciencia-id8917-5D3B-B65F
person.identifier.ciencia-id141B-F635-7D75
person.identifier.orcid0000-0001-8743-3826
person.identifier.orcid0000-0002-9518-0854
person.identifier.orcid0000-0002-1241-3940
person.identifier.orcid0000-0002-2605-9284
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication5046fd4d-472b-4e29-9e97-9b9a0eefe734
relation.isAuthorOfPublicationb4822269-cd24-443d-972c-769780ad0ed2
relation.isAuthorOfPublication489204ed-3d84-4e71-baad-772cdd0b22b2
relation.isAuthorOfPublication4a75c20a-5005-4fb8-8ef6-abe29556f6a3
relation.isAuthorOfPublication.latestForDiscovery489204ed-3d84-4e71-baad-772cdd0b22b2

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