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A method for selecting processes for automation with AHP and TOPSIS

2023Journal article Restricted access
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dc.contributor.authorCosta, Diogo Silva
dc.contributor.authorSão Mamede, Henrique
dc.contributor.authorSilva, Miguel Mira da
dc.date.accessioned2023-06-06T09:35:21Z
dc.date.available2023-06-06T09:35:21Z
dc.date.issued2023
dc.description.abstractOrganizations are more frequently turning towards robotic process automation (RPA) as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. These software robots can handle various rule-based, digital, repetitive tasks. However, currently available process identification methods must be qualified to select suitable automation processes accurately. Wrong process selection and failed attempts are often the origin of process automation's bad reputation within organizations and often result in the avoidance of this technology. As a result, in this research, a method for selecting processes for automation combining two multi-criteria decision-making techniques, Analytical Hierarchy Process (AHP) and Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), will be proposed, demonstrated, and evaluated. This study follows the Design Science Research Methodology (DSRM) and applies the proposed method for selecting processes for automation to a real-life scenario. The result will be a method to support the proper selection of business processes for automation, increasing the success of implementing RPA tools in an organization.pt_PT
dc.description.sponsorshipThis work was supported by National Funds through the Portuguese funding agency, FCT - Fundação para a Ciência e a Tecnologia, within project LA/P/0063/2020pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1016/j.heliyon.2023.e13683pt_PT
dc.identifier.urihttp://hdl.handle.net/10400.2/13981
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherElsevierpt_PT
dc.subjectRPApt_PT
dc.subjectRobotic process automationpt_PT
dc.subjectSoftware robotspt_PT
dc.subjectProcess suitabilitypt_PT
dc.subjectProcess selectionpt_PT
dc.titleA method for selecting processes for automation with AHP and TOPSISpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.issue3pt_PT
oaire.citation.startPagee13683pt_PT
oaire.citation.titleHeliyonpt_PT
oaire.citation.volume9pt_PT
person.familyNameSão Mamede
person.familyNameSilva
person.givenNameHenrique
person.givenNameMiguel Mira da
person.identifierR-002-0P0
person.identifier.ciencia-id7F17-9DAD-C007
person.identifier.ciencia-idEC14-8F46-B9CE
person.identifier.orcid0000-0002-5383-9884
person.identifier.orcid0000-0002-0489-4465
person.identifier.scopus-author-id36458782500
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication86fd6131-eed5-42be-9639-9466ddf680ab
relation.isAuthorOfPublication75d88af7-afb1-4be5-b4d6-3d8c1a17a560
relation.isAuthorOfPublication.latestForDiscovery86fd6131-eed5-42be-9639-9466ddf680ab

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