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Rebooting procurement processes: leveraging the synergy of RPA and BPM for optimized efficiency

2025-07-03Journal article Open access
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datacite.subject.fosEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
datacite.subject.sdg09:Indústria, Inovação e Infraestruturas
dc.contributor.authorSantos, Simão
dc.contributor.authorSão Mamede, Henrique
dc.contributor.authorSantos, Vitor
dc.contributor.editorMDPI
dc.date.accessioned2026-01-09T11:25:18Z
dc.date.available2026-01-09T11:25:18Z
dc.date.issued2025-07-03
dc.description.abstractEfficient procurement processes are pivotal for strategic performance in digital organizations, requiring continuous refinement driven by automation, integration, and performance monitoring. This research investigates and demonstrates the potential for synergies between RPA and BPM in procurement processes. The primary objective is to analyze and evaluate a manual procurement-intensive process to enhance efficiency, reduce time consuming interventions, and ultimately diminish costs and cycle time. Employing Design Science Research Methodology, this research yields a practical artifact designed to streamline procurement processes. An artifact was created using BPM methods and RPA tools. The RPA was developed after applying BPM Redesign Heuristics to the current process. A mixed-methods approach was employed for its evaluation, combining quantitative analysis on cycle time reduction with a qualitative Confirmatory Focus Group of department experts. The analysis revealed that the synergy between BPM and RPAs can leverage procurement processes, decreasing cycle times and workload on intensive manual tasks and allowing employees time to focus on other functions. This research contributes valuable insights for organizations seeking to harness automation technologies for enhanced procurement operations, with the findings suggesting promising enduring benefits for both efficiency and accuracy in the procurement lifecycle.eng
dc.identifier.citationSantos, S., Santos, V., & Mamede, H. S. (2025). Rebooting Procurement Processes: Leveraging the Synergy of RPA and BPM for Optimized Efficiency. Electronics, 14(13), 2694.
dc.identifier.doi10.3390/electronics 14132694
dc.identifier.issn2079-9292
dc.identifier.urihttp://hdl.handle.net/10400.2/20733
dc.language.isoeng
dc.peerreviewedyes
dc.publisherMDPI
dc.relation.hasversionhttps://www.mdpi.com/2079-9292/14/13/2694
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectProcurement
dc.subjectSupply chain
dc.subjectRobotic process automation
dc.subjectBusiness process management
dc.subjectAutomation
dc.subjectOptimization
dc.titleRebooting procurement processes: leveraging the synergy of RPA and BPM for optimized efficiencyeng
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage37
oaire.citation.issue2694
oaire.citation.startPage1
oaire.citation.titleElectronics
oaire.citation.volume14
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameSão Mamede
person.familyNameSantos
person.givenNameHenrique
person.givenNameVitor
person.identifierR-002-0P0
person.identifier.ciencia-id7F17-9DAD-C007
person.identifier.orcid0000-0002-5383-9884
person.identifier.orcid0000-0002-4223-7079
person.identifier.scopus-author-id36458782500
relation.isAuthorOfPublication86fd6131-eed5-42be-9639-9466ddf680ab
relation.isAuthorOfPublicationcfae0b83-1a4d-4309-b607-38f32441fbd2
relation.isAuthorOfPublication.latestForDiscovery86fd6131-eed5-42be-9639-9466ddf680ab

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