Electronic government: challenges for public services consumer behaviour and value creation

Moreira, AntonioZimmermann, Ricardo AugustoKaufmann, H. R.2026-02-032026-02-032015978146666547797814666654842327-55022327-5529http://hdl.handle.net/10400.2/21131engElectronic government: challenges for public services consumer behaviour and value creationbook part2026-01-27cv-prod-36735210.4018/978-1-4666-6547-7.ch0102-s2.0-84945386239