Almeida, Carla Aurélia de2017-03-072017-03-072009-10Almeida, Carla Aurélia de - Processos de figuração e manutenção da ordem interaccional: estratégias de mitigação no quadro do sistema de delicadeza desenvolvido pelos participantes de programas de rádios específicos. In Fiéis, Alexandra; Coutinho, Maria Antónia - "Textos Seleccionados. XXIV Encontro Nacional da Associação Portuguesa de Linguística" [Em linha]. Lisboa: APL: Colibri, 2009. p. 43-60http://hdl.handle.net/10400.2/6276Taking as reference an oral corpus consisting of verbal interactions presented in Portuguese radio phone-in programmes, we proceed to the identification of the sequential dimensions of illocutionary acts and we study the selection, made by the participants, of the discourse strategies of politeness that avoid the threat of a Face Threatening Act (FTA) and reinforce a Face Flattering Act (FFA): opening pre-greetings or “getting closer strategies”; humorous strategies to build a discursive identity; praise and wishes; the anti-orientating role of laughter; justifications (accounts) and polite requests for permission; repairing exchanges (apologies); “softeners”, pre-sequences (preliminaries), “mitigation comments” and “repairing exchanges”.porPragmática InteraccionalProgramas de conversas telefónicas na rádioCortesiaMitigaçãoOrdem interaccionalEstratégias discursivasActos ameaçadores da faceActos valorizadores da facebook part