Jacquinet, MarcNobre, Ângela LacerdaDuarte, RogérioSilva, Maria LuisaPimentel, Fernando2024-08-022024-08-022019-06-07Pimentel, F., Lacerda-Nobre, A., Duarte, R., Jacquinet, M., Silva, M.L. (2019). HEI in the contexto of Global Citizenship. In Atas X Encontro Investigadores da Qualidade: Qualidade, Investigação e Desenvolvimento (pp. 362). Rede de Investigadores da Qualidade.ISSN 2183-14082183-1408http://hdl.handle.net/10400.2/16353RIQUAL - Rede de Investigadores da Qualidade. Encontro realizado no Instituto Politécnico de Setúbal, Setúbal (Portugal), 7 de junho de 2019.The last decades have seen an expansion of the application of Quality Systems in the service sectors and in the public service sectors, including in Higher Education Institutions (HEI). Taking into account the fact that educational institutions are the incubators of future societies, it is critical to understand the role played by Quality Systems in improving the efficiency and effectiveness of such sector. HEI replicate or else reject and innovate the basic settings of each society. HEI both repeat and strengthen the social norms, the social conventions and the belief systems of each society or else they renovate and create new operational modes of existence. Global change happens as a result of the cumulative effect of such partial changes.porEducaçãoQualidadeconference object