São Mamede, Henrique2023-06-262023-06-26201697814666863739781466686380http://hdl.handle.net/10400.2/14139If data gives us the facts and information allows us to draw conclusions, intelligence provides the basis for making good business decisions. Information technology can help organizations to seize the information that is available. Intelligence involves knowing information about some competitive factors like competitors’ profitability and turnover rate, as an example. In this chapter we will present the solution that has been architected and developed for a Portuguese company with problems related with the lack of information for operational management as well as for decision making, at all levels of management. The starting scenario showed characteristics like dispersed information, concentration of knowledge in a single individual, no data or information architecture defined, simple changes involving huge efforts and little and no agility at all. Also, business decision makers did not know if they could rely on the results, as the system was like a black box and often providing not accurate data. One year after the architectural definition of information and systems, followed by rollout of the project we can describe a totally different company, with an information landscape able to support the entire company and providing data for all levels of operations and management. In this chapter we will show how we solved the problem, architecting and implementing a business intelligence solution and the impact of having an information architecture.engInformation architectureCompetitive advantagebook part10.4018/978-1-4666-8637-3.ch017