São Mamede, Henrique2023-06-262023-06-26201897815225301219781522530138http://hdl.handle.net/10400.2/14138Knowledge management is still a problem for many organizations and at two different levels: tacit knowledge, which typically resides on the head of each individual and gets lost for the organizations when a person goes to work with a different company; explicit knowledge, which presents growing costs for its dissemination in the organization. In the chapter, the authors propose a model to address those problems, taking for base the SECI (Socialization, Externalization, Combination and Internalization) model, originally developed for knowledge management, together with an e-learning platform and a set of activities as tools to implement a working solution. Such model have the ability to solve organizational knowledge problems, implementing a knowledge management process, allowing the transformation of tacit knowledge into explicit knowledge.engOrganizational knowledgeKnowledge managemente-LearningTacit knowledgeExplicit knowledgeKnowledge management systembook part10.4018/978-1-5225-3012-1.ch035