Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.2/1717
Título: Data mining and quality in service industry: review and some applications
Autor: Oliveira, Teresa
Oliveira, Amílcar
Palavras-chave: Data mining
Data: Nov-2010
Citação: Oliveira, Teresa; Oliveira, Amílcar - Data mining and quality in service industry: review and some applications. In 2010 IN3 - HAROSA WORKSHOP, 22-23 de Novembro de 2010. Barcelona: Universitat Oberta de Catalunya, 2010. 40 p.
Resumo: In Service Industry the main goal of Data Mining is to improve the Quality of the interface and the interaction between the organization system and the respective costumers and needs. Now-a-days with the technological advances, a new challenge on exploring data and extrapolating patterns has emerged. Data mining, as an exploratory data analysis tool used in large and complex data sets, allow discovering new snippets of knowledge and patterns in these vast amounts of data, and this is very often crucial on information leading to a higher position, in very competitive markets. In our work we will review some applications of Data Mining in Service Industry and explore some Quality related topics.
URI: http://hdl.handle.net/10400.2/1717
Versão do Editor: http://dpcs.uoc.edu/joomla/images/stories/workshop2010/Harosa_2010_Teresa_1.pdf
Aparece nas colecções:Matemática e Estatística - Comunicações em congressos, conferências e seminários / Communications in congresses, conferences

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
Harosa_2010_Teresa_Amilcar.pdf2,7 MBAdobe PDFVer/Abrir


FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Degois 

Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.